What are the responsibilities and job description for the Customer Experience Specialist / Customer Service Representative position at Martinizing Cleaners?
Join our 5-star Team! Martinizing Cleaners is looking for outgoing teammates that enjoy people and will give our customers an exceptional experience!
We are building something special and need personable, responsible, customer-focused teammates for our brand new, environmentally friendly Martinizing garment care stores. These team members will directly represent our unique brand and must have warm, friendly, and positive attitudes as they interact with and build important relationships with our customers. Candidates must be outgoing, quick learners, detail and action oriented, and like being part of a team culture.
We offer our teammates competitive compensation and stability, with opportunity for future growth based on performance. Full-time and part-time positions are available, with flexible scheduling to accommodate mornings, afternoons, and Saturdays.
No prior dry cleaning experience is required. Prior customer service experience is helpful, but not necessary. It is more important for us to find teammates with the right detail ethic, temperament, and drive to help us grow the business significantly. This is an excellent opportunity for the right people to join our passionate and hard-working Martinizing team, to help us deliver our customers the best garment care experience, period.
Responsibilities of our Team Members:
- Warmly greet and assist all customers in-store and over the phone
- Assist with customer drop-off and pick-up of orders
- Assist customers with cleaning, stain, and finishing needs and/or questions
- Mark, tag, and sort customer garments
- Run wet cleaning loads (laundry)
- Fold and organize customer garments and household items
- Ensure cash drawer accuracy
- Maintain a clean and neat appearance
- General housekeeping to support a professional and clean store appearance
- Other duties as assigned
Perks of being a Team Member:
- Employee Discounts
- Major Holidays Off
- Uniform shirts Provided
- A great group of people to work with
Hiring Immediately!
REQUIREMENTS
- No previous experience in dry cleaning required.
- Previous customer service experience is a plus.
- Must be comfortable working while standing for long periods of time.
- Very strong attention to detail.
- Outstanding customer service and customer care skills.
- Maintain a clean and neat appearance at all times.
We are different and are building something special. We seek those people to join us that want to make an impact in a forward-thinking company! We have already earned many 5-stars, and we seek the right teammates that enjoy giving that level of service and like working with a great group of people.
We provide the best garment care experience, period. Our mission is to make our customer's lives easier and our local passion is to provide an exceptional, modern, family-like, earth (and health) friendly, convenient, time-saving garment care experience.
For 75 years, Martinizing has been dedicated to making garment care seamless and satisfying. Our 100% environmentally friendly and non-toxic cleaning system ensures clothes are treated with the greatest care and free from harmful chemicals, all while being cleansed to the highest standard.
We provide dry cleaning, shirt laundry, wash & fold, alterations, leather cleaning, wedding gown cleaning and preservation, and care for household items, plus more. We will even pick-up and deliver straight to our customers' front door, and utilize a modern app to maximize the value of technology, along with other great services like 24/7 lockers.
We are already creating something unique here in Central Texas, and we are looking for highly motivated and hard-working people who wish to be part of a true team and help us blaze the trail into the next generation of garment care.
Salary : $13 - $17