What are the responsibilities and job description for the Customer Experience & Sales Specialist position at uBreakiFix?
Customer Experience & Sales Specialist
Location: Natick, MA
Company: uBreakiFix by Asurion
About the Role
We’re looking for a Customer Experience & Sales Specialist to be the front-line face of our Natick store. This role is sales-driven first, with a strong focus on revenue, customer trust, and operational accuracy. Structured technical training is also provided to support long-term growth into diagnostic and repair responsibilities.
This is an ideal role for someone who wants more than an hourly retail job and is motivated by the opportunity to drastically increase earnings through high-level sales performance.
What You’ll Be Doing (Primary Focus)
- Drive store revenue through confident quoting, upsells, and service recommendations
- Deliver an exceptional front-of-house customer experience from intake to pickup
- Accurately create, manage, and close work orders in POS
- Educate customers on repair options, warranties, and protection plans
- Support daily operations including check-ins, queue management, and EOD procedures
- Maintain sales integrity through correct pricing, proper expectations, and no shortcuts
Technical Training & Support Expectations
While sales and customer experience are the primary responsibilities, this role includes structured technical training to:
- Understand common device failures and repair workflows
- Assist with basic diagnostics and triage
- Support technicians during high-volume periods
- Prepare for potential future growth into a hybrid or technical role
You are not expected to be a technician on day one, but you are expected to actively participate in technical training and build technical understanding over time.
Compensation & Growth
- Competitive hourly base pay
- Uncapped commission tied directly to individual and store performance
- High performers can significantly increase total pay through strong sales execution
- Clear advancement paths into management, hybrid, or technical roles
This role rewards individuals who take ownership of results and consistently perform at a high level.
What We’re Looking For
- Strong communication and customer-facing skills
- Sales-oriented mindset with accountability to performance
- Comfort discussing pricing, value, and protection options
- Willingness to learn technical concepts and repair processes
- Reliable attendance and schedule flexibility
Sales, retail, or customer service experience preferred.
Technical experience is a plus, but not required.
Ability to Commute
Natick, MA or other West District locations including Milford, Northborough, or Hudson (Required)
Pay: From $18.00 per hour
Application Question(s):
- Are you able to pass a drug screening and background check?
Work Location: In person
Benefits:
Job Training, Employee DiscountsSalary : $18