What are the responsibilities and job description for the Front Desk Receptionist position at uBreakiFix by Asurion?
Front Desk / Customer Service Representative
Position Summary
We are seeking a friendly, organized, and technology-driven Front Desk Representative to join our team. The ideal candidate is passionate about customer service, has a strong interest in the cellphone and consumer electronics industry, and is eager to learn about mobile device diagnostics, calibrations, and repair processes. This role serves as the first point of contact for customers while supporting technicians and ensuring a smooth repair experience.
Responsibilities
- Greet customers professionally and provide exceptional customer service.
- Check in devices for repair, document customer concerns, and create accurate work orders.
- Explain repair services, pricing, turnaround times, and warranty policies.
- Answer incoming phone calls, emails, and customer inquiries.
- Coordinate customer pickups and update repair statuses.
- Maintain a clean, organized, and welcoming front desk area and throughout the store
- Assist with inventory management, including receiving parts and tracking stock.
- Support technicians by ensuring repair tickets and customer information are accurate.
- Learn and understand cellphone calibrations, diagnostics, software updates, and quality control procedures.
- Stay informed about the latest smartphones, tablets, computers, gaming consoles, and consumer electronics.
- Promote accessories, protection plans, and additional services when appropriate.
- Follow company policies regarding data privacy, customer information, and repair procedures.
Qualifications
- High school diploma or GED not required, but preferred.
- Previous retail, customer service, or front desk experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, point-of-sale systems, and basic office software.
- Interest in the cellphone repair, electronics, and technology industry.
- Willingness to learn about device diagnostics, calibrations, and repair workflows.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Dependable, punctual, and team-oriented.
- Positive attitude with a commitment to delivering outstanding customer service.
- Multi tasking is a must
Preferred Qualifications
- Experience working in a cellphone repair shop, electronics retail, or technical service environment.
- Strong selling and follow-up skills.
- Familiarity with iPhone, Samsung, Google Pixel, tablets, gaming consoles, or computer hardware.
- Basic knowledge of mobile device troubleshooting and repair terminology.
What We Offer
- Opportunities to learn technical repair skills.
- Commission on upselling
- Tools provided
- Career growth within the cellphone and electronics repair industry.
- Friendly and collaborative work environment.
- Employee discounts on repairs and accessories.
- Opportunities to develop technical knowledge in diagnostics, calibrations, and emerging technology.
This position is ideal for someone who enjoys helping people, has a passion for technology, and wants to build a career in the cellphone and consumer electronics repair industry.
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18 - $19