USA_Level7_Test

Job Description Summary -To provide leadership and define the P&O Services agenda for own area of responsibility. -To translate the global P&O strategy into activities, develop processes aligned with strategy, practices and guidelines, and to implement the derived processes, services and/or continuous improvement initiatives. -Global head of a sub-family (Single BU) / Regional Head of a function within a sub-family (All BUs) Job Description Major accountabilities: Provide input to P&O strategy, and translate the related parts of the P&O strategy into own operational plans; monitor compliance and initiate corrective measures in case of deviations. Provide leadership and strategic and operational direction for the organization's P&O Services team and ensure implementation of operational objectives, while continuously driving improvement and innovation. Provide counsel and strategic recommendations on the design and implementation of P&O Services solutions. Plan and oversee the provision of P&O Services to the organization, based on expectations set with Unit P&O / others as relevant. Direct and ensure the efficient implementation of all P&O Services processes and standards in own functional area and ensure coaching of senior leadership team. Lead the analysis and identification of potential process and services improvements (in cooperation with P&O), providing appropriate change management support. Direct the preparation and finalization of P&O Services investments plans and budgets, and manage the budget/resource allocation. Drive periodic cost and efficiency analyses to support productivity objectives, monitor regional business performance and take corrective measures, if required. Direct the development, review and approval of P&O Services policies and procedures and ensure adherence thereof. Oversee the management and development of large P&O Services teams (FTE / HC 100 ) Sponsor / lead / initiate key P&O Services projects. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Distribution of marketing samples (where applicable) Key performance indicators: FTE cost control, operational cost, Budgeting process, SLA process -Defined End-user Experience KPI, productivity, quality, CSAT. Transformation of old service models into the new Service Delivery model and service improvements Minimum Requirements: Work Experience: Financial Management. P&L or Unit Accountability. Mergers/Acquisitions/Alliances/JV. Restructuring & Divestments. Living and working abroad. Skills: Employee Experience. Global Hr. Hr Operations (Hr Ops). Hr Service Delivery. Hr Strategy. Hris (Human Resource Management System). Human Resource Management System. Organizational Design. Organizational Development (Od). Sdm. Talent Management. Usability. Workforce Planning. Adverse Event Reporting. Budget Management. Business Quality Assurance. CapEx Cost Control. Change Management. Coaching. Collaboration. Communication. Curiosity. Personal Productivity. Policy Development. Process Improvement. Project Team Management. Service Level Agreement Adherence. Strategic Human Resources Leadership. Strategic Planning. Team Leadership. UX (User Experience). Languages : English. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call 1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range 204 175,16 $ - 599 274,52 $ Skills Desired Adverse Event Reporting System, Adverse Event Reporting System, Budget Management, -Business Quality Assurance (Inactive), -CapEx Cost Control (Inactive), Coaching, Collaboration, Communication, Curious Mindset, Employee Experience, Global Human Resources, -Hris (Human Resource Management System) (Inactive), -Hr Operations (Hr Ops) (Inactive), HR Service Delivery, HR Strategy, Human Resource Management System, Change Management, Organizational Design, Organizational Development (OD), Personal Productivity, Policy Development, Process Improvements, Project Team Management, -Sdm (Inactive), -Service Level Agreement Adherence (Inactive) { 6 more} Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .