What are the responsibilities and job description for the Outreach Coordinator position at U.S.VETS?
Make an Impact
Join a mission-driven team dedicated to ending veteran homelessness. As an Outreach Coordinator, you will serve as a critical first point of contact for veterans experiencing homelessness and at-risk veterans and their families, helping connect them to housing, supportive services, and life-changing resources.
This role is ideal for someone with experience in outreach, case management, housing programs, or homeless services who is passionate about serving veterans and building strong community partnerships.
Key Responsibilities
- Lead outreach efforts to connect veterans experiencing homelessness with housing, case management, and supportive services
- Conduct initial screenings, eligibility assessments, and intake coordination for new clients entering housing and support programs
- Verify program eligibility including veteran status, homelessness status, income verification, and required documentation
- Facilitate admissions, discharges, room assignments, and housing transitions across multiple programs
- Build and maintain strong partnerships with local service providers, shelters, employers, VA partners, and community agencies
- Maintain accurate client records, outreach tracking, and database management for reporting and compliance
- Ensure grant compliance and complete documentation for federal, state, and program requirements
- Provide crisis intervention, problem-solving, and support for clients experiencing urgent needs
- Collaborate closely with Case Managers, Veteran Services staff, and leadership to ensure continuity of care
- Maintain healthy program occupancy levels through consistent outreach and referral development
- Supervise and support Outreach Specialists, volunteers, and new team members as needed
- Assist with staff training related to safety, toxicology testing, intake procedures, and program operations
- Provide regular updates to leadership regarding admissions, discharges, client progress, and program outcomes
- Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or related field
or 4 years of relevant experience in outreach, housing programs, or social services - Minimum of 2 years of supervisory experience in social services, housing, or nonprofit programs
- Strong experience in outreach, client intake, housing navigation, or case management support
- Excellent communication, relationship-building, and conflict resolution skills
- Ability to work effectively with diverse populations including veterans, individuals experiencing homelessness, and community stakeholders
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and collaboratively within a team
- Valid driver’s license and ability to meet company insurance requirements
Preferred Qualifications
- Experience working with veterans, homeless populations, or behavioral health programs
- Familiarity with VA programs, housing resources, or Continuum of Care systems
- Experience with grant compliance, eligibility verification, and community outreach strategies
Why Join U.S.VETS
- Directly impact veterans and families working toward housing stability
- Leadership opportunity within a mission-driven nonprofit organization
- Collaborative team environment focused on long-term outcomes and community partnerships
Salary : $70,304 - $72,000