Outreach Coordinator

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. 

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct. 

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here 

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more! 

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!  

SUMMARY 

The Managed Care Outreach Coordinator supports patient engagement, retention, and quality outcomes for our managed care population. This position focuses on outreach to newly assigned patients, patients overdue for care, and recently termed members, with the goal of increasing access, improving retention, and supporting quality initiatives. The role is responsible for creatively engaging hard-to-reach patients and helping fill provider schedules by targeting patients due for services like annual physicals and wellness exams.

The ideal candidate is bilingual in Spanish and English, with strong communication skills and a passion for delivering patient-centered care in a diverse, community-based setting.

ESSENTIAL DUTIES

Patient Outreach & Engagement

• Conduct outreach (calls, texts, emails, and mailers) to:
• Welcome and schedule newly assigned patients.
• Re-engage patients who have not been seen in over 12 months.
• Contact termed members to support re-enrollment or continuity of care.
• Engage patients in both English and Spanish, tailoring communication to cultural and linguistic needs.

Schedule Optimization

• Monitor provider schedules for availability.
• Fill open appointments by targeting patients who are due for care or services.
• Coordinate with front office and clinical teams to ensure efficient scheduling.

Quality Improvement Support

• Use care gap lists and registries (e.g., annual physicals, AWVs, screenings) to drive outreach.
• Support compliance with UDS measures and managed care quality metrics.
• Retention & Compliance Strategies
• Develop innovative strategies to reach patients who are unresponsive to traditional outreach methods.
• Lead mailing campaigns, reminders, and educational communications.
• Partner with other departments to address patient barriers to care and boost compliance.

Collaboration & Reporting

• Work closely with care teams, enrollment staff, and call center agents.
• Track and document outreach attempts, patient responses, and outcomes.

Assist with performance dashboards and reports for internal stakeholders

QUALIFICATIONS/ POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check

Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19   

EXPERIENCE / KNOWLEDGE:

Required:

• High school diploma or equivalent; associate degree or higher preferred.
• Fluent in both Spanish and English (spoken required and written preferred).
• 1–2 years of experience in a healthcare, community outreach, or customer service role.
• Experience communicating with diverse populations.
• Strong computer skills including EHR systems (e.g., eClinicalWorks), Microsoft Office, and outreach tools.

Preferred:

• Experience in a Federally Qualified Health Center (FQHC) or safety-net healthcare setting.
• Familiarity with Medi-Cal, Medicare, and managed care plans.
• Understanding of population health, quality measures, or value-based care.

EDUCATION:

High School or equivalent