Senior Systems Engineer with MSP Experience

Senior Systems Engineer  Location: Connecticut, USA (Hybrid / On-site as required)  Company: Netsurit  Type: Full-Time About Netsurit Netsurit is a global Managed Services Provider helping organizations grow, secure, and innovate with technology. Our mission is to “Support the dreams of the doers” — freeing our customers from day-to-day IT burdens so they can focus on building their businesses. We’re looking for a highly skilled L3 Systems Engineer to join our Connecticut team. This role is ideal for someone who thrives in an MSP environment, enjoys solving complex infrastructure challenges, and wants to work across modern cloud, security, and on-prem environments.   Role Overview The L3 Microsoft Systems Engineer will be responsible for: Designing, implementing, migrating, and supporting Microsoft server and Microsoft 365 environments Delivering infrastructure, disaster recovery, and security projects Providing advanced technical support and escalation support Working directly with customers to resolve issues, deliver projects, and improve their IT environments You will operate across both project delivery and advanced support, in a fast-paced MSP environment.   Key Responsibilities Infrastructure, Cloud & Projects Plan and execute projects including: Server deployments and migrations Exchange / Microsoft 365 migrations Azure and hybrid infrastructure implementations Design, implement, and manage: Disaster Recovery solutions (Datto, Veeam, SaaS backup, BDR) Azure / O365 environments Cybersecurity best-practice standards across client environments Act as Project Lead or Technical Lead on: ERP migrations and implementations (Chempax/Datacor, SAP, ConnectWise Manage, etc.) MSP platform deployments and standardization initiatives MSP Platforms & Tools Implement and manage MSP platforms including: ConnectWise Manage, Automate, ScreenConnect, Sell IT Glue, Keeper Security, DNSFilter, DUO, Mimecast, SentinelOne, Datto, Verkada, Unifi Assist in standardizing and optimizing client environments across the Netsurit stack Support & Operations Provide L2/L3 escalation support for: Servers, Microsoft 365, networks, endpoints, and security platforms Diagnose and resolve issues via phone, email, and ticketing system Track, document, and manage support requests according to SLA and ITIL practices Monitor ticket queues and escalate SLA risks where required Maintain technical documentation and system records Networking & Systems Troubleshoot and support: LAN/WAN, switches, routers, firewalls, connectivity, endpoints, peripherals DNS, SPF, DKIM, DMARC, email systems and deliverability Plan and implement: Patch management, application deployments, service packs Participate in a rotating after-hours support schedule   Required Skills & Experience 3 years in a progressive technical support / systems engineering role (5 years preferred) Recent hands-on experience (last 12–24 months) with: Server and Microsoft 365 / Exchange migrations Disaster recovery and backup solutions (Datto, Veeam, etc.) Email security / spam filtering solutions Firewalls and security platforms Strong experience with: Windows Server, Microsoft 365, Azure PC/laptop deployment, troubleshooting, malware remediation Networking fundamentals (TCP/IP, DNS, routing, switching) Proven ability to: Design and implement infrastructure solutions (Visio experience a plus) Work across multiple industries (finance, medical, legal, real estate, non-profit, etc.) Manage vendors, negotiate, and source solutions Strong analytical, troubleshooting, and documentation skills Excellent communication and customer-facing skills Highly organized, detail-oriented, self-motivated, and able to multitask in an MSP environment   Preferred Qualifications A , Server , Security , Microsoft certifications (or similar) Cybersecurity certifications highly advantageous Associate’s or Bachelor’s Degree in IT or related field Strong experience with: Windows Server Microsoft 365 Azure Networking and security infrastructure   What You’ll Get at Netsurit Work with a high-performance global MSP team Exposure to enterprise and mid-market environments across many industries Opportunity to work on: Cloud, security, automation, and transformation projects Career growth in a company focused on innovation, AI, and modern IT services A culture that genuinely supports your personal and professional goals  Company DescriptionU.S. Computer Connection is a Managed Service Provider that provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. Why Join U.S. Computer Connection:We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:- Competitive compensation- Generous Health benefits- Long Term and Short Term Disability Insurance- 401k with a very generous match- Generous paid time off- Job related education assistance and certification program- Excellent work environment

Salary : $70,000 - $85,000