Dispatcher / Scheduler

Job Summary
We are seeking a dynamic and highly organized Dispatcher / Scheduler to join our transportation operations team. In this vital role, you will coordinate and manage the scheduling of vehicle fleets, drivers, and shipments to ensure seamless road transportation operations. Your proactive communication skills and attention to detail will help optimize logistics, improve efficiency, and uphold safety standards. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational expertise and technical knowledge will drive success across supply chain and transportation management functions.

Essential Responsibilities

Dispatching & Scheduling

• Coordinate daily scheduling and dispatching of field employees and crews.
• Assign personnel to jobs based on availability, qualifications, location, and job requirements.
• Monitor schedules throughout the day and adjust as priorities or job conditions change.
• Communicate schedule changes clearly and promptly to field personnel, supervisors, customers, and management.
• Maintain accurate records of scheduled work, job assignments, and employee availability.
• Coordinate emergencies, priority, or last-minute service requests.
• Monitor job status and follow up on incomplete or delayed work.
• Help ensure crews arrive at the correct location with the appropriate information and resources.
• Maintain organized scheduling records and documentation.

Communication & Customer Service

• Answer and route incoming phone calls.
• Communicate professionally with customers, employees, vendors, and field personnel.
• Take accurate messages and document important information.
• Respond to scheduling questions and assist customers with basic job-status inquiries.
• Maintain a professional and helpful attitude when handling time-sensitive or difficult situations.

Administrative & Office Support

• Perform general office duties including printing, scanning, copying, filing, and organizing documents.
• Assist with basic billing and administrative tasks.
• Enter and maintain accurate information in company software systems.
• Assist with document preparation and distribution.
• Maintain organized electronic and paper records.
• Provide administrative support to Operations and Management as needed.

Software & Data Entry

• Utilize Microsoft Office applications, including Outlook, Word, and Excel.
• Utilize Foundation Software for job and company-related information.
• Utilize QuickBooks for basic administrative and billing-related functions.
• Learn and utilize TVR’s scheduling, dispatching, timekeeping, and other operational software.
• Enter information quickly and accurately while maintaining a high level of attention to detail.

Required Qualifications

• High school diploma or equivalent preferred.
• Previous dispatching, scheduling, construction, service, administrative, or office experience preferred.
• Strong computer skills.
• Fast and accurate typing and data-entry skills.
• Working knowledge of Microsoft Office.
• Ability to learn and effectively use Foundation Software and QuickBooks.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing demands.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and accuracy.
• Dependable attendance and punctuality are essential.
• Ability to work independently while also functioning effectively as part of a team.

Preferred Qualifications

• Previous experience in construction, electrical, mechanical, HVAC, plumbing, utility, or other field-service industries.
• Previous dispatch or field-service scheduling experience.
• Experience working with construction management or accounting software.
• Familiarity with job costing, work orders, purchase orders, timecards, or invoicing.
• Knowledge of construction terminology and field operations.
• Experience coordinating multiple crews or technicians.

Key Performance Expectations

The successful candidate will be expected to:

• Arrive on time and be ready to work at the beginning of each scheduled shift.
• Maintain a high level of attendance and dependability.
• Enter information accurately and completely.
• Respond quickly to changing scheduling needs.
• Communication schedule changes promptly.
• Maintain organized records.
• Protect confidential company and employee information.
• Follow through on assignments without requiring constant supervision.
• Demonstrate professionalism when communicating with customers and employees.
• Work efficiently while maintaining accuracy.

Join us in this exciting role where your expertise will directly impact our ability to deliver exceptional service while maintaining safety standards across our transportation network!

Pay: $20.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $21 - $25