What are the responsibilities and job description for the AI Customer Service Representative position at TurnPoint Services?
AI CSR Intern (12-Week Cohort Program)
TurnPoint Services
About the Role
TurnPoint Services is a private equity-backed home services platform operating across HVAC, Plumbing, and Electrical brands nationwide. We build teams and systems that drive performance — and we’re now doing the same with AI.
This summer, we’re bringing in a small group of high-caliber interns to work at the intersection of AI and real-world operations. This is not a shadowing role. You’ll be inside the business — evaluating how AI handles customer calls, identifying what’s working (and what’s not), and helping us improve how we book jobs and serve customers at scale.
Program Overview
- 12-week, full-time, paid internship
- On-site at one of our brands
- Cohort-based experience — small, selective group
- Weekly working sessions calibration
- Weekly access to ELT and Department Leaders
What You’ll Do
- Review AI-handled customer interactions
- Identify patterns, gaps, and missed opportunities
- Turn insights into clear, actionable recommendations
- Partner with Operations, Contact Center, and Revenue teams
- Contribute to improving AI performance in a live environment
What You’ll Deliver
- Weekly insights on call quality and performance
- Documented examples of breakdowns and root causes
- Recommendations that improve booking and customer experience
- A final AI CSR playbook scalable across brands
What We’re Looking For
- Undergraduate (Junior/Senior) — business, operations, analytics, or similar
- Strong communicator — clear, concise, structured
- Analytical and detail-oriented
- Comfortable working with data and high volumes of information
- High ownership mindset
Bonus: Exposure to customer service, call centers, or service businesses
Why This Matters
AI is only as effective as how it’s applied. Most companies rely on vendors to figure it out. We don’t — we build and improve inside our own operation.
What You’ll Get
- Real ownership — not busy work
- Direct exposure to executive leadership
- Experience tied to revenue and operational outcomes
- Consideration for future opportunities with TurnPoint
Salary : $20 - $25