Business Systems & Salesforce Administrator

Business Systems & Salesforce Administrator

On-site in Herriman, Utah

About Turnout

Turnout is a modern consumer advocacy platform helping everyday Americans “beat the system.” We make complex government and financial processes—like Social Security disability, veterans benefits, tax debt relief, and Medicare advocacy—simple, approachable, and fair. Our friendly AI agent, Jake, works alongside expert advocates to guide clients through intimidating systems with clarity and confidence. Turnout has raised $21m so far and is backed by top VCs.

We’re growing fast and building a lovable brand people trust. We’re looking for a Business Systems & Salesforce Administrator to help own and optimize the internal systems that power our sales, marketing, and operations teams.

About the Role

We are looking for a highly organized, systems-minded Business Systems & Salesforce Administrator to manage, maintain, and continuously improve Turnout’s internal tool stack. This role is focused on administration, configuration, integrations, troubleshooting, and cross-functional enablement to support scalable, efficient operations across the company.

You will be a key member of the team responsible for Salesforce and related systems, helping ensure data accuracy, smooth workflows, and strong alignment with the sales team’s day-to-day needs. Success in this role is about making systems usable, reliable, and scalable for internal teams.

Key Responsibilities

Salesforce Administration & Optimization

• Own day-to-day administration of Salesforce, including users, permissions, objects, fields, page layouts, Flows, reports, and dashboards.
• Partner closely with Sales leadership to support lead routing, pipeline management, forecasting, and reporting.
• Administer and optimize Salesforce to support marketing and sales operations.
• Maintain data integrity, troubleshoot issues, and implement system updates and enhancements.

Integrations & Automation

• Build and maintain integrations between platforms using Zapier and similar tools.
• Troubleshoot data sync issues and ensure reliable, bi-directional data flow across systems.
• Set up and optimize automated marketing events, triggers, and workflows using tools such as Mailchimp or similar platforms.
• Monitor integrations for failures, delays, or data inconsistencies and proactively resolve issues.

System Optimization & Internal Tools

• Monitor system performance and develop solutions to streamline operations and improve data flow.
• Collaborate with cross-functional teams to understand their needs and translate them into effective system configurations.
• Act as a key member of the team administering and supporting internal business systems across Sales, Marketing, Operations, and Customer Support.
• Support and troubleshoot tools such as Dialpad (or similar telephony systems), Slack, email platforms, marketing tools, and other internal productivity systems.
• Assist with system access management, permissions, and role-based controls across platforms.

Technical Support & Documentation

• Serve as a point of contact for system-related issues, investigating and resolving problems across Salesforce and other internal tools.
• Troubleshoot workflow failures, integration issues, user access problems, and data discrepancies.
• Coordinate with vendors or internal stakeholders when escalation or external support is required.
• Create and maintain documentation for system configurations, workflows, integrations, and troubleshooting processes.
• Support onboarding and training for sales and operations teams to ensure strong tool adoption.

Event & Campaign Management

• Assist in setting up marketing events and triggers to support dynamic campaign strategies.
• Work closely with the marketing team to ensure all digital touch points are functioning optimally.
• Support campaign tracking and reporting across Salesforce and marketing platforms.
• Build and maintain reporting and dashboards for sales, marketing, and leadership.

Requirements

• Proven experience as a Salesforce Administrator, Business Systems Administrator, or similar systems-focused role.
• Strong hands-on experience administering Salesforce (Flows, permissions, objects, reports, dashboards).
• Salesforce Administrator or Advanced Administrator certification is a strong plus.
• Strong proficiency with integration tools such as Zapier and native SaaS integrations.
• Experience administering or supporting Canvas, EHR systems, or healthcare-related platforms is a strong plus.
• Strong understanding of sales processes and CRM best practices.
• Experience troubleshooting and supporting systems such as Dialpad (or similar telephony tools), Mailchimp, Slack, and other SaaS business tools.
• Excellent problem-solving skills and attention to detail in a fast-paced startup environment.
• Ability to communicate technical concepts clearly to non-technical team members.
• Proficiency with document automation software (e.g., DocuSign).
• Comfort working directly with sales teams and acting as a systems partner, not just a technical owner.

Why Turnout

Salary: A competitive salary

Equity: Stock options to share in our success as we grow

Unlimited PTO: Enjoy a flexible work-life balance with unlimited paid time off

Comprehensive Health Coverage: Health, vision, and dental benefits to support your well-being

Mission Driven Team: Be part of a team helping millions of Americans access justice and financial stability