What are the responsibilities and job description for the Operations Generalists position at Turnout (turnout.co)?
About Turnout
Turnout Technologies (turnout.co) is a modern consumer advocacy company helping everyday Americans beat the system. We combine expert advocates with our AI agent, Jake, to simplify complex government processes such as Social Security Disability, IRS tax debt relief, and other high-friction consumer workflows. With thousands of clients served and fast-expanding verticals, we are building the category-defining platform for consumer advocacy.
Role Overview
The Operations Generalist is a hands-on execution role responsible for keeping consumer matters moving at speed. You’ll manage tasks, filings, medical records, and offshore coordination across a high-volume caseload. This role requires strong operational instincts, comfort with complexity, and the ability to operate with urgency.
Key Responsibilities
- Manage day-to-day operations for consumer matters from filings to completion.
- Track tasks, deadlines, and case status to prevent stalls or missed timelines
- Oversee application filings, confirmations, and progress
- Coordinate medical record requests, follow-ups, and evidence completeness
- Work closely with offshore Admin teams to assign, review, and QA work
- Enforce SLAs, flag issues early, and escalate when cases slow down
- Maintain clean documentation and compliance across all cases
What We’re Looking For
- 2 years in operations, insurance claims or other high-frequency document roles
- Experience managing complex workflows with strict deadlines
- Comfort working with offshore or remote teams
- Strong attention to detail with the ability to move fast
- Bias toward action, ownership, and operational clarity
This is an in-office role in our Solana Beach office
Pay: $48,207.33 - $58,056.14 per year
Work Location: In person
Salary : $48,207 - $58,056