Associate Director of Catering Sales

Job Requirements

Starting Salary: $100,000 yearly

We are seeking a strategic, enthusiastic and driven sales leader to serve as Associate Director of Catering Sales. This position plays a critical role in leading a large and growing team to achieve ambitious catering service sales goals for Turning Stone Resort Casino as we open our sixth hotel, The Crescent, and double our conference space with the debut of The Grand Expo around Labor Day 2026.The ideal candidate is an exceptional communicator, master relationship builder, and highly organized professional who thrives in a fast-paced, performance-driven environment.

Your day-to-day as the Associate Director of Catering Sales

• Directs the development and execution of sales upsell strategies for Turning Stone Resort Casino in partnership with the Director of Sales across food and beverage, ancillary services, event technology, golf, spa, entertainment and retail.
• Leads and mentors a team of Services Managers, CS Concierge, and Billing Specialist, as well as manages select key vertical accounts as assigned.
• Regularly seeks out creative ways to sell the full scope of services offered by Turning Stone and other Turning Stone Enterprises to event clients Collaborates cross-functionally with internal departments including Revenue Management, Food & Beverage, Events, and Operations to optimize total event revenue.
• Establishes and nurtures strong client relationships that drive repeat and referral business through lead generation and drawing on resources for efficient response times.
• Monitors market trends, competitive set performance, and business intelligence to adjust strategies as needed.
• Delivers clear, consistent, and motivational communication to the team and stakeholders that continuously drive results and raise awareness for the Turning Stone Resort Casino brand and its quality offerings. Overseeing comprehensive execution of booked events from pre-event consultation, on-site event participation, detailing and executing the event, as well as post-event guest satisfaction follow up is critical to this role.
• Must be an attention-to-detail guru! This role requires supervises and mentoring team members across departments for all BEOs, Group Resumes, and required diagrams for functions.
• Leads the team that ensures accurate and timely billing clients. .
• Assists Director of Sales with report analysis, annual business planning and budgeting, as well as identifying process improvements and goal setting.
• Represent the property at industry events, trade shows, and client-facing meetings as determined.
• Expert in understanding data to build the team’s funnel working with Strategic Analytics and internal resources along with the Director of Sales. From routine report analysis to annual business planning and budgeting, identifying opportunities and process improvements are a daily part of goal.
  
  

Work Experience

Key attributes we're seeking in an Associate Director of Catering Sales:

• Bachelor’s Degree Must in Business, Hospitality Management, Marketing, or related field highly preferred.Must have a minimum of five years of direct sales experience. Successful candidates typically possess 7 years of increasing responsibility in a fast-growing sales environment.
• Successfully leading / supervising large teams within a complex hospitality / casino enterprise is preferred.
• Excellent interpersonal, verbal, written communication and presentation skills are required.
• Successful candidates also have a strong understanding of dynamic pricing, hotel revenue yield management.
• Organization is a key attribute along with the ability to meet deadlines and handle difficult negotiation situations.
• Must be available to work a flexible schedule; including weekends and holidays and travel for trade shows, conventions and other client networking meetings.
• Knowledge and experience using various office software programs: Microsoft Office, Delphi.
  
  

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
  
  

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
  
  



Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!