What are the responsibilities and job description for the Senior Operations Manager position at Turning Point Strategic Advisors?
A well-established organization is seeking an experienced Senior Operations Leader to oversee a large, complex, and highly visible operation in a regulated, service-driven environment. This role is ideal for a hands-on leader who thrives in fast-paced settings, enjoys building strong stakeholder relationships, and takes ownership of operational performance.
What You’ll Do
- Lead day-to-day operations for a large workforce and asset-heavy environment
- Serve as the senior on-site leader and primary customer-facing representative
- Drive operational excellence across safety, service, staffing, and compliance
- Partner closely with HR, fleet/maintenance, and frontline leadership
- Monitor performance metrics and continuously improve reliability and efficiency
- Foster a culture of accountability, communication, and engagement
- Manage financial performance, staffing levels, and resource planning
What We’re Looking For
- Proven experience leading large, frontline operations (transportation, logistics, facilities, or similar)
- Strong customer-facing and relationship management skills
- Experience working in unionized or highly regulated environments
- Financial acumen with comfort owning budgets and performance metrics
- Decisive, resilient leader who can operate effectively under pressure
- Willingness to be highly visible and present during early mornings and peak operating hours
Why This Role
- Senior-level ownership of a mission-critical operation
- High impact, high visibility role with meaningful responsibility
- Opportunity to lead, shape culture, and drive real operational results
- Competitive compensation package, commensurate with experience