Administrative Assistant (Customer Experience)

Turning Point for God is the broadcast ministry of Dr. David Jeremiah and exists to deliver the unchanging Word of God to an ever-changing world. Using Dr. Jeremiah's teaching, we capture, curate, and communicate Bible Strong content through the power of media to share the Gospel with theological and creative excellence. Dr. Jeremiah is committed to teaching the entirety of God's Word to the world, and his teaching is delivered in multiple languages to approximately 3 billion people across the globe through Turning Point's various media channels.

To accomplish this mission, more than two hundred staff across various disciplines are committed to sharing the Gospel and Bible Strong teaching through Turning Point. At Turning Point, you will be empowered and equipped to use your unique skills and abilities to glorify God and make an eternal impact while being part of a professional Christian community and relational work environment.

Position Summary:

The Administrative Assistant position provides a primary support role to the Director of Customer Experience completing general office tasks and administrative duties including fielding requests for meetings with the director, organizing schedules and meetings, greeting visitors and job candidates, general bookkeeping and file structures, completing monthly expense reports, relaying general announcements to department and key team members, arranging travel arrangements, fielding and delivering incoming calls in a personable and highly professional manner providing a friendly reception to in-person visitors, guests, volunteers and staff. This position will assist in special projects such as managing department wallboards, assisting with party planning and team incentives, and other special projects.

Responsibilities:

• Representing CX Leadership by welcoming guests, interviewing candidates, volunteers, and visiting staff to Customer Experience Department in Santee office.
• Travels to other office locations as needed to assist with events or deliver key documentation and/or items.
• Backup to receptionist on occasion duties in fielding and delivering incoming calls to TPM staff
• Arranging staff meetings and scheduling appointments.
• Maintaining the office calendar.
• Maintains department Team Wallboard.
• Writing memos, correspondence, spreadsheets, and other reports as needed.
• Handling office tasks as needed: such as filing, generating reports and presentations, setting up meetings, transcribe minutes from meetings, and reordering supplies.
• Making travel arrangements, such as booking flights, cars and making hotel and restaurant reservations.
• Maintain polite and professional communication via phone, email, and mail.
• Anticipate the needs of others to ensure their seamless and positive experience.
• Performs other special projects as assigned by Director of CX.
• Keys data into our Windows-based database as needed.
• Assists with other key projects to help Director and department leadership ensure a positive and successful environment for teams.

Core Competencies:

• Spiritual Leadership: Demonstrates a Christ-centered approach to work and relationships.
• Teamwork: Builds positive and supportive relationships within the ministry, including employees, partners, and the community.
• Integrity: Maintains a high standard of ethical and moral conduct.

Qualifications and Experience:

• Bachelor's Degree or equivalent.
• Minimum 3 - 5 years of experience in a professional office environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio)
• A personable, friendly, and welcoming personality is essential
• Highly professional in all areas of work performance
• Ability to tactfully and diplomatically handle staff and guests
• Ability to recall names and voices on telephone, as well as in person
• Excellent oral and written communication skills
• Ability to accurately type at least 50 words per minute
• Team player and self-starter
• Relational and has established strong people skills
• Strong work ethic and demonstrated willingness and ability to work independently
• Highly organized with ability to multi-task
• Utilize discretion and professionalism when handling highly confidential and sensitive information.

Working for Turning Point - What to Expect:

Turning Point for God is committed to creating a dynamic culture that reflects our traditional Christian values and supports our employees' God-given and unique abilities and skills. Our organization hires employees who share our Christian values and hold to beliefs that are not in conflict with Turning Point's Employee Statement of Faith.

Other:

• Position is non-exempt, full-time at Turning Point location in Santee, CA.
• The expected wage for this position is $25.00 to $27.00 an hour/annually. The actual compensation offered will depend on a variety of factors, including qualifications, experience, skills, and location. In addition to base salary, we offer a comprehensive benefits package.
• Must be a like-minded believer and share our passion to deliver the unchanging Word of God to an ever-changing world

Benefits:

• Generous medical, dental and vision insurance, with voluntary supplemental plans
• Health Savings Account (HSA) option
• Company-sponsored long-term disability insurance and short-term (outside of CA)
• Company-sponsored life Insurance
• 403(b) retirement savings plan with employer contribution
• Eleven paid holidays
• Accrued vacation and sick time
• Yearly paid time off

This description reflects management's definition of essential functions for this position, although this list is not all-inclusive to what tasks may be assigned. Turning Point for God reserves the right to modify our job descriptions at any time.

As part of our hiring process, candidates must demonstrate alignment with and support for our Statement of Faith. Agreement with this statement is a requirement for employment with Turning Point for God.

Statement of Faith