Technical Business Analyst

Duration: 12 Months

Location: MN-Rochester, Hybrid 3-4 days onsite

Overview: Every consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services the organization offers to clients. As a Technical Business Analyst, you will join the Business Transformation practice. This practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities

• Identify and document in scope MSS and Telecom device populations, attributes, ownership, and operational context in collaboration with MSS, Telecom, Network, and Security teams
• Analyze and document required communication flows, dependencies, and operational use cases to support segmentation enforcement
• Translate technical discussions and findings into clear segmentation requirements, enforcement criteria, and validation artifacts
• Support enforcement validation activities, including confirming correct segment placement and approved communication pathways using ServiceNow as the system of record
• Maintain traceability between device inventories, segmentation rules, enforcement status, and operational outcomes
• Contribute to standardized documentation, procedures, and workflows to support repeatable enforcement and onboarding of new devices
• Collaborate with stakeholders and users to synthesize, articulate, and document business and system requirements
• Perform data analysis, define, and document business requirements, translate business requirements to technical/engineering specifications, acceptance criteria, user experience requirements, and system validation while considering the complete technical and non-technical solution
• May assist product and operations leaders to coordinate deployment of deliverables (varies by product)
• Provide input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work
• Apply systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment
• Research, analyze, and validate complete and accurate business and systems requirements
• Establish scope boundaries for basic and routine products and technical requirements with accuracy and clarity
• Plan and monitor work scope estimates and schedules for the defined scope of the product
• Assess and define problems through root cause analysis and proactively brings solutions to the table
• Actively seek to understand new and emerging technologies, their capabilities, and how to translate to technical specifications for purposes of design, build, and integration
• Apply system and analytical thinking methodology and discipline
  
  

Qualifications

• Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care)
• 2 years of relevant business and/or technical experience
• Experience as a technical or systems focused business analyst supporting infrastructure, networking, or security initiatives
• Working understanding of core networking concepts (e.g., IP networking, routing, firewalling, segmentation) sufficient to follow technical discussions and accurately document requirements
• Ability to synthesize complex technical information into clear, structured, and consumable documentation
• Familiarity with network segmentation, access controls, ServiceNow CMDB, or least privilege models strongly preferred
• Comfortable working directly with engineers and operational teams to validate real world behaviors and constraints
• Detail oriented and process driven, with experience supporting multiple device classes or technology domains
• Basic but solid understanding of networking
• Ability to build and maintain strong working relationships at multiple levels of the organization
• Strong communicator, written and verbal, with active listening skills
• Ability to facilitate small group/team discussions
• Professional and reflects company values and beliefs
• Strong planning and organizational skills
• Proactive and able to navigate conflict and help find resolution
• Problem solver and ability to maintain a keen attention to detail and manage multiple initiatives
• Able to understand and effectively communicate overarching product strategy to provide context to technical requirements and specifications
• Able to understand and effectively document business, operational and technical requirements for product, operations, and engineering/IT teams
• Able to document technical requirements and specifications in the chosen BA requirements tool(s)
• Able to read, assess, and interpret vended solution architecture and translate into scope of work and technical specification requirements for integration into engineering/technology systems and product operations work-flows
• Understand and help define product implementation change management requirements for those products not requiring formal Implementation Team resourcing
• Understand business strategy and business planning principles and applies with minimal guidance to assigned work
• Understand design, build, and operation capabilities and requirements of current digital product technologies
• Understand and consider both the business and the technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives
• Able to perform cost, benefit, and risk analysis associated with the proposed product/services and recommend alternatives for solutions throughout the product life cycle
  
  

The salary range for this role is $65,000 to $95,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.