ServiceNow Business Analyst

Duration: 5 Months

Location: MN-Rochester, 100% Remote

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a ServiceNow Developer, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change, and driving continuous improvement across transformation initiatives.

Responsibilities

• Communicate and collaborate with stakeholders, product owners, management, developers, and quality assurance
• Involved in multiple initiatives simultaneously, must be able to manage time effectively and maintain focus on the highest priority work at any given time
• Drive the design and review of test cases, process change requests, and manage the project’s scope and acceptance
  
  

Qualifications

• Bachelor’s Degree with 4 years of experience or Associate’s Degree with 6 years of experience
• Proactively communicate and collaborate with the product owner, external stakeholders, and Scrum team members
• Demonstrated ability to communicate ideas clearly
• Experience working on a team using the Agile Scrum framework
• Strong verbal and written communication skills
• Experience gathering requirements and story mapping
• Experience in writing user stories and acceptance criteria
• Experience in backlog refinement
• Demonstrated desire and ability for continuous learning
• Implementation and configuration of the Timekeeping module within ServiceNow
• Ability to quickly create dashboards and reports within ServiceNow to provide metric overview to our leadership
• Specifically need to be able to roll data up to create SLA reports and capacity management dashboards.
• ServiceNow Citizen Developer/Architect certification
  
  

The salary range for this role is $85,000 to $125,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.