Staff Product Designer

Duration: 6 Months

Location: 100% Remote

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Staff Product Designer, you will join Turnberry's Business Agility practice. Turnberry's Business Agility practice provides ways-of-working assessments with supporting improvement recommendations, Product Management and Agile Delivery education opportunities, team and enterprise-level Product and Agile coaching, and strategic staffing for each of the skills required to drive Agile and/or Project to Product transformation journeys.

Responsibilities

• Lead content strategy for high-stakes advisor experiences, defining how information is prioritized, structured, and displayed to support meaningful decision-making at the point of need
• Design and architect language products, including AI-enabled writing experiences, establishing the voice, synthesis, and information hierarchy that shape how content is generated and surfaced
• Develop content frameworks, models, and patterns that bring consistency and scalability to the product experience, and document them so learnings can be extrapolated across the broader organization
• Partner with data scientists and engineers to understand and influence how data is modeled, recognizing the downstream impact data structure has on content, AI-generated language, and the overall UX
• Partner with product management, design, and engineering to embed content thinking into product definition, ensuring content decisions are aligned to business strategy and user needs
• Apply human-centered design and content strategy methods in meaningfully novel ways, finding opportunities to advance more content-driven and AI-enabled decision-making among digital product teams
• Establish success metrics for content and language experiences, using research and data to inform decisions and demonstrate impact
• Collaborate with design system and platform partners to align content patterns with broader architectural and governance approaches
• Lead through influence across the portfolio, driving content and experience decisions through expertise, partnership, and persuasion rather than positional authority
• Communicate effectively at all levels of the organization, using storytelling to build trust, establish relationships, and influence content and experience strategy with stakeholders
• Integrate new content design patterns, tools, and AI-enabled practices, enriching the design methodology toolkit
• Support and/or develop an environment in which company employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients
• Shape and/or support a culture that represents the company purpose, promise and values, ensuring that company trust and reputation remain strong with its clients
  
  

Qualifications

• Bachelor's degree or equivalent experience in Interaction Design, UI/UX Design, Content Strategy, Content Design, or any combination of education and experience which would provide an equivalent background
• 6-8 years of experience in a related field, with at least 5 years of experience in content strategy, content design, or UX writing within a product development team
• Demonstrated experience designing language products and content systems, with direct experience building or shaping AI-enabled writing or content experiences strongly preferred
• Proven experience defining content frameworks, information hierarchy, and content models for complex digital products
• Strong communication skills, with the ability to explain rationale for content and design decisions and clarify success metrics
• Ability to develop processes and approaches for tackling content and IA problems, anticipating challenges, and uncovering innovative solutions
• Demonstrated application of human-centered design with a keen understanding of business and technical impacts on content and digital design
• Self-directed and proactive, with a passion for driving progress and making meaningful contributions independently
• Able to turn research into action that solves the user definition of a problem
• Experience in cross-functional collaboration roles, with a focus on delivering business value
• Working knowledge of how to leverage and extend a design system to achieve content and product goals
• Relevant agile experience
  
  

Preferred Qualifications

• Direct experience designing or training AI writing systems, content generation tooling, or language-based agents
• Exceptional communication skills, including advanced storytelling and persuasion within a content and design context
• Strategic content thinking and the ability to contribute to the overall content and design strategy of the organization
• Knowledge and experience working in diversified financial services
• Familiarity with content governance models and how content patterns scale across an enterprise
  
  

The salary range for this role is $130,000 to $185,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.