Salesforce Client Success/Delivery Manager

Duration: FTE

Location: MN-Minneapolis, 100% Remote

Who We Are

At Turnberry Solutions, we are a values-driven consulting firm focused on delivering exceptional outcomes for our clients, consultants, and communities. We partner with organizations ranging from Fortune 100 enterprises to emerging businesses, helping them solve complex challenges and achieve meaningful, measurable results. Our Salesforce practice is a recognized leader in delivering end-to-end CRM solutions—from strategy and implementation to optimization and managed services. We combine strategic thinking with hands-on execution, ensuring that great ideas translate into real business impact.

The Role

We are seeking a Salesforce Client Success/Delivery Manager to serve as a strategic leader across one or more key client accounts. This individual will own delivery excellence, drive client satisfaction, and identify opportunities to expand our partnership. This role sits at the intersection of client relationship management, delivery leadership, and talent alignment, ensuring the right teams are deployed to deliver high-quality Salesforce solutions at scale.

Responsibilities

• Client Leadership and Account Ownership
• Serve as the primary point of accountability for delivery across a strategic Salesforce client (or portfolio of clients)
• Build trusted advisor relationships with executive stakeholders and business leaders
• Align delivery outcomes to client business objectives, ensuring measurable value realization
• Proactively identify risks, gaps, and opportunities across engagements
• Delivery Oversight and Execution
• Oversee solution delivery of large-scale Salesforce implementations and programs
• Accountable for multiple concurrent projects, ensuring alignment to scope, timeline, budget, and quality expectations
• Establish governance frameworks, KPIs, and reporting mechanisms for program success
• Collaborate with Architects and Leads to ensure scalable, high-quality solutions
• Talent Alignment and Team Structuring
• Evaluate and screen consultants for project roles across:
• Salesforce Developers
• Scrum Masters
• Functional Consultants/Business Analysts
• Project/Program Managers
• Build and shape high-performing, cross-functional delivery teams
• Ensure optimal alignment of skillsets to project needs and client expectations
• Provide mentorship, coaching, and performance feedback to team members
• Growth, Expansion, and Upsell
• Identify and pursue opportunities for account expansion, including new workstreams, capabilities, and services
• Partner with sales and leadership to develop account growth strategies
• Contribute to proposals, SOWs, and solution positioning for additional work
• Drive high client satisfaction to support long-term partnership growth
• Operational Excellence
• Champion delivery best practices, Agile methodologies, and continuous improvement
• Ensure adherence to Salesforce and enterprise delivery standards
• Monitor financial performance (revenue, margin, utilization) across engagements
• Foster a culture of accountability, collaboration, and outcomes-driven delivery
  

Qualifications

• Experience
• 8 years of experience in consulting, delivery management, or client success roles
• Proven track record leading large-scale, enterprise Salesforce implementations
• Experience managing multiple projects or programs within a strategic account
• Background in consulting environments with client-facing responsibilities
• Salesforce Expertise
• Deep understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, integrations, etc.)
• Experience delivering full lifecycle implementations (strategy → design → build → deploy → optimize)
• Familiarity with enterprise integration patterns and complex org structures
• Leadership and Talent Management
• Demonstrated ability to evaluate and deploy talent across multiple roles and skillsets
• Experience building and leading cross-functional teams in Agile environments
• Strong coaching and mentoring capabilities
• Business Development Mindset
• Experience identifying and driving upsell/expansion opportunities within accounts
• Ability to connect delivery outcomes to broader business value and growth
• Core Skills
• Exceptional stakeholder management and communication skills
• Strong problem-solving and decision-making abilities
• Financial acumen related to project and account performance
• Ability to thrive in fast-paced, ambiguous environments
  

Why Join Us

• Work with a high-performing, values-driven team that prioritizes collaboration and outcomes
• Partner with leading enterprises on complex, high-impact Salesforce transformations
• Grow your career across both delivery leadership and strategic account management paths
• Be part of a culture that values enthusiasm, humility, and results in every engagement
  
  

Success In This Role Looks Like

• Consistently delivering high-quality Salesforce programs on time and on budget
• Building strong, long-term client relationships and becoming a trusted advisor
• Successfully assembling and deploying high-performing teams across engagements
• Expanding account footprint through proactive identification of new opportunities
  
  

The salary range for this role is $150,000 to $175,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.