Student Services Advisor

Do you get satisfaction from helping people make their dreams come true? If so, the Student Services Advisor role at RSI in Phoenix may be what you are looking for! We are seeking an enthusiastic individual who has a caring and engaging personality, a pleasant and steadfast demeanor, and great communication skills.

Position Summary

This position provides students and their families with customer-oriented assistance in matters such as understanding and handling their financial responsibilities and documents, attendance issues, grades as they progress through their enrollment.

Responsibilities:

• The Student Advisor's number one priority is student retention and satisfaction, which is monitored through reports and surveys, as well as face-to-face interaction with students and staff (including instructors)
• Enters notes in the computer system to backup all handwritten documentation for SAP (Satisfactory Academic Progress) failure, Leave of Absence requests, withdrawals and information explaining reasons for a student’s absence
• Monitors student attendance daily, makes calls to find out the reasons for a student’s absences and encourages students to attend while emphasizing the importance of satisfactory attendance in order to graduate
• Schedules, organizes and informs students of meeting with the Appeals Committee
• Schedules student’s meetings with the Reinstatement Committee
• Serve as backup to Registrar for posting grades, attendance, and status changes
• Additional duties as assigned

Required Knowledge, Education and Experience:

• Associates degree preferred, or a minimum of two years of related experience and/or training
• Strong verbal and written communication skills, including problem-solving and decision-making skills
• Ability to maintain a positive attitude and strong student focus to inspire, engage, and coach potential students
• Proven self-starter who continually pursues learning opportunities

Why should you apply?

• Competitive benefits package including Medical, Dental, and Vision (with Company paid employee only dental & vision option) plus access to virtual doctor’s visits
• Flexible Spending Account and Health Savings Account options
• 401(k) Employer Match
• Short- & Long-Term Disability – Company Paid
• Basic Life Insurance – Company Paid
• 11 Paid Holidays
• Your Birthday off – Company Paid
• 2 weeks PTO – 1st yr.
• Tuition Reimbursement
• Employee referral bonus program
• Headspace membership – Company Paid
• Marquee Health Well-Being Program – Company Paid
• Pet Insurance, Accident Insurance, and other optional insurance plans

StrataTech Education - Core Values

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.

*Challenging and Fun

*Creating an Incredible Work Environment

*Genuine People

*Force For Good

We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.

StrataTech Education Group

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs.

The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., and Houston, Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Career Education Colleges and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas.

The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post Secondary Education.

**Candidates must be able to successfully pass a criminal history check and drug test.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Interested? Apply now!

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