What are the responsibilities and job description for the Morning Shift Lead (Bilingual Preferred) position at Tualatin Hills Park & Recreation District?
Description
Morning Shift Lead – Conestoga Recreation & Aquatic Center (Bilingual in Spanish Preferred)
Tualatin Hills Park and Recreation District (THPRD) is looking for dependable, self-directed staff committed to delivering the best customer service possible at Conestoga Recreation & Aquatic Center.
Position Overview – Customer Engagement Assistant III - Shift Lead
This position plays a key role in supporting daily operations and providing excellent customer service. Responsibilities include greeting the public, registering patrons for classes, checking in drop-in participants, and resolving time-sensitive issues using sound judgment and problem-solving skills, in addition to completing assigned clerical duties.
Pay Rate: $22.90 hourly
This position is eligible for a 5% bilingual pay incentive in addition to hourly rate
The hiring rate for this position is $22.90. The full hourly range for this job classification is $22.90 to $25.82. Staff may be eligible for a merit increase at the end of September.
Schedule & Training Period
The regular shift schedule for this position is expected to be:
Training will require a flexible schedule and may include morning, midday, and closing shifts to familiarize them with all center operations and provide exposure to multiple shift types. Once training is complete, shifts will transition into early morning working independently, requiring confidence in managing front desk responsibilities.
Job Duties May Include (but Are Not Limited To)
Requirements
The hiring team will review applications as they are received to assess fit for the role. If your qualifications align with district needs, hiring officials will contact candidates directly to discuss next steps. This posting will remain open until the position is filled.
Accommodations
THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@thprd.org.
Connect with THPRD
Please follow THPRD on LinkedIn, Facebook, and Instagram to learn more about our organization.
What We Offer You
Enjoy comprehensive benefits as a part-time employee, including access to a confidential Employee Assistant Program, complimentary drop-in visits to THPRD recreation facilities, discounts on various class offerings and more! THPRD is committed to providing flexible part-time employment options tailored to your individual needs.
PART-TIME VARIABLE (PT): Part-time variable (PT) employees work less than 29 hours per week on average annually. However, they have the option of working additional hours during periods like summer or winter months. PT are eligible to receive benefits such as Paid Time Off (PTO), Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work).
SEASONAL: Seasonal employment is temporary and allows employees to work only during certain times of the year, up to 40 hours per week for a maximum duration of six (6) consecutive months. Seasonal employees are eligible to receive benefits such as Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work). Effective February 15, 2026, seasonal employees will also be eligible to accrue Paid Time Off (PTO)!
Available To All Classifications
Great Place to Work
Please select the option that best reflects your experience providing the first point of customer support in a public setting. Examples include receptionist, cashier, retail/sales, restaurant service staff, etc.
Please select the option that best reflects your experience using Microsoft office products, sales or registration software.
Please select the option that best reflects your experience leading and delegating tasks to staff.
In 200 words or less, please describe your experience providing customer service in a public setting. Specifically, we want to hear about your experience in creating a welcoming and inclusive work environment for customers and any problem-solving strategies you have used when handling difficult situations. If you do not have experience, please tell us what unique experiences you would bring to the Conestoga team.
05
Please list any scheduling restrictions and confirm availability to work the shifts listed above in the job posting starting in August.
06
Are you fluent in Spanish (speaking, reading, and writing)?
Will you be claiming Veterans Preference?
Morning Shift Lead – Conestoga Recreation & Aquatic Center (Bilingual in Spanish Preferred)
Tualatin Hills Park and Recreation District (THPRD) is looking for dependable, self-directed staff committed to delivering the best customer service possible at Conestoga Recreation & Aquatic Center.
Position Overview – Customer Engagement Assistant III - Shift Lead
This position plays a key role in supporting daily operations and providing excellent customer service. Responsibilities include greeting the public, registering patrons for classes, checking in drop-in participants, and resolving time-sensitive issues using sound judgment and problem-solving skills, in addition to completing assigned clerical duties.
Pay Rate: $22.90 hourly
This position is eligible for a 5% bilingual pay incentive in addition to hourly rate
The hiring rate for this position is $22.90. The full hourly range for this job classification is $22.90 to $25.82. Staff may be eligible for a merit increase at the end of September.
Schedule & Training Period
The regular shift schedule for this position is expected to be:
- Mondays: 5:15 am – 10:45 am
- Tuesdays: 5:15 am – 10:45 am
- Wednesdays: 5:15 am – 10:45 am
- Fridays: 5:15am – 10:45 am
Training will require a flexible schedule and may include morning, midday, and closing shifts to familiarize them with all center operations and provide exposure to multiple shift types. Once training is complete, shifts will transition into early morning working independently, requiring confidence in managing front desk responsibilities.
Job Duties May Include (but Are Not Limited To)
- Independently open, close and lead the front desk staff
- Greet the public, creating a positive experience for customers through professional and courteous behavior, providing information and assistance regarding schedules, program descriptions and other general district information over the phone and in person
- Answer telephone and direct calls to appropriate personnel and take accurate messages
- Record retention, receipting money, and performing related registration procedures
- Assist with the daily cleaning and sanitization of work and public spaces, equipment and program supplies to maintain the health and safety of all participants and staff
Requirements
- Must be at least 18 years of age on your first day of work
- Bilingual in English and Spanish is preferred
The hiring team will review applications as they are received to assess fit for the role. If your qualifications align with district needs, hiring officials will contact candidates directly to discuss next steps. This posting will remain open until the position is filled.
Accommodations
THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@thprd.org.
Connect with THPRD
Please follow THPRD on LinkedIn, Facebook, and Instagram to learn more about our organization.
What We Offer You
Enjoy comprehensive benefits as a part-time employee, including access to a confidential Employee Assistant Program, complimentary drop-in visits to THPRD recreation facilities, discounts on various class offerings and more! THPRD is committed to providing flexible part-time employment options tailored to your individual needs.
PART-TIME VARIABLE (PT): Part-time variable (PT) employees work less than 29 hours per week on average annually. However, they have the option of working additional hours during periods like summer or winter months. PT are eligible to receive benefits such as Paid Time Off (PTO), Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work).
SEASONAL: Seasonal employment is temporary and allows employees to work only during certain times of the year, up to 40 hours per week for a maximum duration of six (6) consecutive months. Seasonal employees are eligible to receive benefits such as Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work). Effective February 15, 2026, seasonal employees will also be eligible to accrue Paid Time Off (PTO)!
Available To All Classifications
Great Place to Work
- THPRD is a certified Great Place to Work as of June 2024!
- THPRD offers opportunities to participate in Employee Resource Groups, including employee-led affinity groups, a Transformation & Allyship Group, or the district’s Welcoming & Inclusive Committee. These groups each support equity and justice-based work within the district. Participation is included as regular paid time for part-time or full-time employees. To learn more, visit THPRD’s Employee Resource Group webpage.
- Bilingual employees who utilize their language skills in the workplace up to 10% of the time, can earn an additional 5% pay incentive.
- Employee appreciation events, employee recognition programs and more!
- Employee Assistance Program (EAP) which includes, legal consultations and mediation, wellness and gym discounts, up to six (6) free counseling sessions, per counseling issue, life and career coaching, home ownership and housing support program and much more! All members of the employee’s household are covered and may use EAP services.
- An Employee Wellness Program (EWP), allowing free drop-in access to all THPRD recreation facilities for you and your household
- Employees and their household can register for camps and classes during in-district registration and receive a 20% discount
- Paid Time Off - Paid leave type for part-time variable employees. Paid Time Off (PTO), will accrue at a rate of one (1) hour earned for every 30 hours worked. This is in addition to Sick leave and may be scheduled by employees for any reason! Effective February 15, 2026 the accrual rate for PTO will increase to one (1) hour earned for every 23 hours worked and will include seasonal employees!
- The ability to accrue paid sick leave at a rate of one (1) hour earned for every 30 hours worked
- Family Medical Leave eligibility for qualified family and medical related reasons
- Paid compassionate leave is available to all part-time employees to grieve the loss of an immediate family member, to make arrangements (if necessary), and to attend memorial services. Employees are eligible for paid compassionate leave for up to the hours scheduled in their average work week.
- Available savings for retirement through a 457(b)-deferred compensation plan by contributing pre-tax dollars from your paycheck
- An opportunity to make a difference within your community through public service
- A variety of opportunities within local government that support your professional development and evolving interests! Opportunities to apply for internal positions, explore a variety of park and recreation careers, and gain meaningful experience.
- THPRD is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. For eligibility requirements and information, please visit the PSLF website
- Seasonal discounts to community partners such as Nike, Adidas, and Columbia Sportswear
Please select the option that best reflects your experience providing the first point of customer support in a public setting. Examples include receptionist, cashier, retail/sales, restaurant service staff, etc.
- No experience
- Less than six (6) months
- At least six (6) months, but less than one (1) year
- One (1) year or more of experience
Please select the option that best reflects your experience using Microsoft office products, sales or registration software.
- No experience
- Less than six (6) months
- At least six (6) months, but less than one (1) year
- One (1) year or more of experience
Please select the option that best reflects your experience leading and delegating tasks to staff.
- No experience
- Less than six (6) months
- At least six (6) months, but less than one (1) year
- One (1) year or more of experience
In 200 words or less, please describe your experience providing customer service in a public setting. Specifically, we want to hear about your experience in creating a welcoming and inclusive work environment for customers and any problem-solving strategies you have used when handling difficult situations. If you do not have experience, please tell us what unique experiences you would bring to the Conestoga team.
05
Please list any scheduling restrictions and confirm availability to work the shifts listed above in the job posting starting in August.
06
Are you fluent in Spanish (speaking, reading, and writing)?
- Yes
- No
Will you be claiming Veterans Preference?
- Yes
- No
- Required Question
Salary : $23