Customer Success & Sales Operations Lead

Customer Success & Sales Operations Lead

Location: Coral Gables, FL — In Office

Reports to: Managing Partner

About the Role

ttg is seeking a highly organized, proactive, and hands-on Customer Success & Sales Operations Lead to support sales execution, follow-up discipline, recruiting coordination, and workflow improvement across the business.

This role is ideal for someone who enjoys keeping things moving, solving problems quickly, and bringing structure to a fast-paced environment. The person in this role will help ensure that follow-ups happen on time, priorities move forward, the team stays organized and accountable, and operational bottlenecks do not slow down execution.

This is a high-touch, hands-on role for someone who is willing to roll up their sleeves, stay close to the day-to-day activity of the business, and help drive discipline, visibility, and follow-through across the commercial process. The right candidate will help create stronger execution across sales and delivery while also supporting internal coordination and talent identification. This person should understand workflow from beginning to end, identify where execution breaks down, and help strengthen the process as the business continues to evolve.

This position also supports workflow improvement initiatives, including practical use of AI and automation tools where they make sense. The role does not require hands-on technical development, but it does require the ability to understand how work moves through the organization, identify where technology can improve execution, and help guide implementation in a tactical, business-centered way. Technology should support the process, not become the process. Human judgment will always remain central.

This person will also support the development of ttg’s sales organization by helping identify, screen, and evaluate potential sales talent, assisting with onboarding structure, reinforcing sales activity discipline, and helping leadership build a more accountable and scalable commercial team.

This is a strong opportunity for someone who wants to grow with the company. ttg is not a large corporate environment with fully built-out systems and layers of process already in place. We are looking for someone who is comfortable helping create, improve, and strengthen processes as the business scales.

Key Responsibilities

• Drive follow-up discipline, accountability, and execution across the commercial process
• Track activity, pipeline movement, client meetings, open items, and next steps
• Help leadership keep priorities organized, visible, and moving across the team
• Identify bottlenecks, breakdowns, and delays in workflow and help resolve them quickly
• Help align sales, recruiting, and delivery by navigating friction points objectively, resolving cross-functional conflicts with maturity and sound judgment, and keeping decisions focused on business needs, client outcomes, and execution
• Support coordination between sales, recruiting, and delivery to improve execution and responsiveness
• Assist with screening and identifying strong internal talent, especially for sales and operational support roles
• Build and maintain trackers, reports, dashboards, and Excel-based tools to improve visibility and discipline
• Understand workflows across the business and help improve them over time
• Support practical workflow improvement initiatives, including selective use of AI and automation tools where they add value without reducing accountability or human oversight
• Help reinforce the day-to-day use of tools such as ChatGPT and other business productivity platforms where they improve speed, consistency, and execution
• Support the Managing Partner in identifying, screening, and evaluating potential sales and business development talent.
• Help build structure around the sales team, including activity expectations, follow-up cadence, pipeline visibility, meeting tracking, and accountability standards.
• Assist with onboarding and ramp-up support for new sales team members by helping document expectations, workflows, tools, and follow-up processes.
• Help evaluate where sales execution is breaking down and recommend practical improvements to improve activity, responsiveness, and client conversion.
• Support the creation of simple sales playbooks, call scripts, outreach templates, meeting follow-up structures, and performance trackers.

What We Are Looking For

• Bachelor’s degree in Business, Finance, or a related field
• 2-4 years of experience in sales operations, customer success, business operations, recruiting coordination, staffing, hospitality, or another fast-paced service environment
• Strong organizational and follow-up skills
• Excel proficiency
• Bi-lingual English and Spanish - Preferable
• High urgency and accountability
• Comfort working in a fast-paced, in-office environment
• A hands-on mindset with willingness to stay close to execution and help solve problems in real time
• Ability to understand workflow from beginning to end
• Ability to support process improvement initiatives from an operational standpoint
• Sound judgment in identifying where technology, AI, or automation tools make practical sense, while maintaining strong human oversight
• Professional presence, maturity, and the ability to create structure without becoming bureaucratic
• Ability to recognize strong sales talent and assess whether a person has the discipline, urgency, communication skills, and accountability needed to succeed in business development.
• Comfort supporting the build-out of a sales team, including helping define expectations, structure workflows, and reinforce performance discipline.

What Success Looks Like

• Follow-ups happen consistently and on time
• Pipeline activity, open items, and next steps are visible, organized, and actively managed
• Bottlenecks are identified early and resolved before they slow down execution
• Leadership can travel or be out of the office without losing momentum
• Coordination across sales, recruiting, and delivery becomes stronger and more reliable
• Internal workflows become more structured, practical, and scalable over time
• The team makes better day-to-day use of tools, systems, and technology
• Stronger execution, better follow-through, and tighter process discipline contribute to better sales results

Growth Opportunity

This role offers career progression for the right person. We are looking for someone who wants to grow with the business, take on increasing responsibility over time, and help build a stronger commercial operating structure as ttg continues to evolve.

Why Join ttg

This is a meaningful opportunity for someone who wants broad exposure to commercial coordination, recruiting support, workflow improvement, and practical technology enablement in a company that values initiative, urgency, accountability, and follow-through.

This role is well suited for a person who wants to make a visible impact, work closely with leadership, and help build a stronger, more disciplined operating rhythm that supports growth.

=