Freight Billing Analyst

We are seeking a detail-oriented and dedicated individual to join our team as a Freight Billing Analyst. This position is located in Pasadena, TX and will be required to work our SUNDAY to THURSDAY schedule, shifts are 8 hours (8AM-5PM) or TUESDAY to SATURDAY schedule, shifts are 8hours (8AM-5PM)

Duties/Responsibilities:

• Accurately input customer freight invoicing data and other relevant information into our databases
• Maintain a minimum count of 150 to 200 freight invoices billed per day
• Respond to customer inquiries via phone and email in a friendly and professional manner
• Resolve customer issues promptly and effectively, escalating complex cases as needed
• Collaborate with team members to improve data entry processes and customer service protocols
• Maintain confidentiality and security of all customer information
• Resolves minor processing problems; seeking assistance from supervisor or other appropriate staff for issues beyond immediate expertise
• Keep team lead updated about tasks that cannot be completed, trouble tickets, or any issues that occur in general on a daily basis
• Help with other team tasks that may be behind or at risk of falling behind after your own tasks have been completed for the day
• Notify team lead of upcoming days/time off so that they may ensure tasks are taken care of accordingly
• Ask team lead questions on tasks you are unsure of how to do correctly and make good quality notes for yourself to ensure tasks are done correctly going forward
• Provide updates on all assigned tasks directly to the Billing Supervisor when the team’s lead is out of office and not working
• Provide Billing Supervisor with a “Shift Summary” of tasks done and amount of orders billed during working hours daily.
• Performs other related duties, as assigned

Physical Requirements:

• Work is performed while sitting at a desk and working on a computer for prolonged periods of time.
• Requires the ability to communicate effectively using speech, vision and hearing.
• Requires the use of hands for simple grasping and fine manipulations
• Must be able to lift up to 15 pounds at a time.

Skills and Qualifications:

• High school diploma or equivalent required
• Minimum (1) year customer service experience
• Excellent and precise data entry and typing skills (minimum 30 words per minute)
• Must be good with numbers and basic calculations
• Proficient in Microsoft Excel and Microsoft Outlook
• Excellent written and verbal communication skills
• Strong customer service, interpersonal and relationship building skills
• Detailed active listening and comprehension skills
• Ability to take strong notes and retain information
• Good organizational habits and attention to detail
• Ability to multitask and manage time efficiently
• Ability to meet deadlines on a daily basis
• Ability to work calmly under pressure
• Ability to work through multiple computer screens
• Clear and professional verbal communication for phone-based interactions
• High level of discretion when handling sensitive or confidential information
• Excellent English language skills with grammatical knowledge and etiquette
• Displays professionalism in demeanor, language, and appearance
• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
• Team player mentality
• Knowledgeable with Adobe Acrobat
• Knowledge of the oil and gas industry a plus
• Experience with dispatching software a plus
• Knowledge of V-lookups a plus