What are the responsibilities and job description for the Training Content Developer position at TSP?
Atlanta, Georgia - 2025-12-17
The Customer Education team is seeking a skilled Training Content Developer or Learning Experience Designer to create engaging, effective learning experiences for our customer’s healthcare workforce management software. This role transforms training strategy into
high-impact eLearning, video content, simulations, and live training materials that drive customer adoption and satisfaction. The position is highly collaborative and customer-facing, working closely with SMEs, Instructional Designers, and cross-functional teams.
TRAINING CONTENT DEVELOPERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
These competencies reflect the abilities required to achieve our customer education outcomes:
Certification & Curriculum Design
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The Customer Education team is seeking a skilled Training Content Developer or Learning Experience Designer to create engaging, effective learning experiences for our customer’s healthcare workforce management software. This role transforms training strategy into
high-impact eLearning, video content, simulations, and live training materials that drive customer adoption and satisfaction. The position is highly collaborative and customer-facing, working closely with SMEs, Instructional Designers, and cross-functional teams.
TRAINING CONTENT DEVELOPERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
- Develop high-quality training materials including eLearning modules, video tutorials, interactive simulations, and scenario-based learning using tools such as Articulate Storyline, Articulate Rise, Camtasia, and Adobe Captivate
- Partner with Senior Instructional Designer to translate training objectives into engaging, instructionally sound materials
- Design and maintain customer-facing training content and certification materials
- Build immersive learning assets for live virtual training sessions
- Administer the Customer Education Learning Management System and support enrollments, reporting, content updates & deployment
- Work cross-functionally with Subject Matter Experts to ensure training accuracy and alignment with the client's product features & functionality
- Continuously refine training assets based on learner feedback, performance data, and customer insights
- Occasionally facilitate virtual sessions to model best practices and gather real-world input from users.
These competencies reflect the abilities required to achieve our customer education outcomes:
Certification & Curriculum Design
- Skilled in designing structured learning paths, assessments, and measurable proficiency validations
- Ability to build certification programs with modular, customizable components for different customer needs
- Ability to design content that drives high adoption, completion, and satisfaction rates
- Familiarity with behavior-based engagement tactics, microlearning, and simplifying complex workflows
- Strong visual and instructional creativity for building immersive, scenario-driven learning experiences
- Proficiency with authoring tools (Storyline, Rise, Captivate, Camtasia) and multimedia elements
- Experience developing realistic simulations that mirror live software environments.
- Skilled at analyzing customer use cases and tailoring training accordingly
- Ability to design hands-on exercises and scenarios that can be used directly in a customer’s live environment
- Comfortable using training analytics, learner feedback, and KPIs to improve content effectiveness
- Strong quality mindset with the ability to update, refine, and iterate quickly
- 3 years of experience in training content development, instructional design, or eLearning development (SaaS or healthcare preferred)
- Proficiency with Articulate Storyline, Adobe Captivate, Camtasia, SnagIt, and similar tools
- Experience with LMS administration and SCORM standards.
- Strong understanding of adult learning principles and instructional design models (ADDIE, SAM)
- Excellent communication, stakeholder collaboration, and project management skills
- Highly organized, detail-oriented, and comfortable working in a fast-paced, iterative environment
- Pay grade: 20
- View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.