What are the responsibilities and job description for the IT Trainer/Content Developer position at Careers Integrated Resources Inc?
Job title: IT Trainer/Content Developer
Location: Atlanta, GA (Hybrid)
Duration: 12 Months contract
Job Description:
Core Competencies:
Responsibilities:
Location: Atlanta, GA (Hybrid)
Duration: 12 Months contract
Job Description:
Core Competencies:
- Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
- Content Development: Produces high quality training content quickly with minimal rework.
- Communication: Routinely and effectively communicates with Client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
- Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a can-do or team player attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
- Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet Client business needs, offer the complete course catalog, and schedule classes equitably across Districts.
- Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving Client IT goals/objectives.
- Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
- Travel: Able and flexible in travelling to conduct scheduled on-site training.
Responsibilities:
- Adheres to the priorities, procedures, objectives, and guidance of their client Team Leader and IT management.
- Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
- Learns and maintains knowledge of client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
- Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
- Ensures training environments and data are ready prior to training classes.
- Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
- Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
- Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
- Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
- Provides an engaging, interactive, and positive learning experience to learners.
- Maintains professionalism and order within the classroom to complete course objectives.
- Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
- Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
- Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
- Reviews and updates training materials and documentation.
- Produces effective training content suitable to course audience. Publishes course materials as needed.
- Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
- Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
