Claims Coordinator

Claims Coordinator

Location: Newark, NJ (Onsite)

Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m.

Compensation: $52,500–$60,000 annually, commensurate with experience and education

Additional Incentives: Bonus program of up to $900 bi-weekly based on internal performance metrics

Benefits: 401(k), Health, Dental, Vision, Paid Time Off, Parking or Commuter Benefit Reimbursement

Trustpoint is excited to partner with a legal services organization in their search for a Claims Coordinator. This direct hire, full-time role is fully onsite in Newark, NJ. The Claims Coordinator is a vital part of the client experience—serving as a primary point of contact for existing claimants, verifying claim information, addressing questions, and helping ensure claims progress efficiently. This role supports attorneys, paralegals, and the case management team while delivering a professional, empathetic, and client-centered experience.

Responsibilities

• Provide professional, empathetic support during client conversations to ensure claimants feel heard and assisted
• Confirm and verify detailed claim information while gathering additional required data with accuracy
• Maintain quality assurance standards across all claim interactions, documentation, and communications
• Handle each inquiry with urgency, attention to detail, and a commitment to service excellence
• Explain next steps clearly and transition clients to the appropriate Case Management team member, including paralegals and attorneys

Qualifications

• Customer service experience with the ability to guide clients through claim-related processes
• Professional telephone etiquette with clear, courteous, and informative communication
• Strong verbal and interpersonal communication skills, including active listening
• Excellent written communication, including grammar, spelling, and punctuation
• Strong organizational and time-management skills with the ability to multitask
• Ability to work independently as well as collaboratively with attorneys, paralegals, and administrative staff
• Adaptability within a fast-paced, high-volume, and evolving environment
• Strong emotional intelligence, including empathy, self-awareness, and sound judgment

Preferred Qualifications

• Prior experience in a law firm or legal services environment
• Background in insurance, healthcare, or medical administration
• Familiarity with CRM systems (Salesforce), VoIP platforms, and e-signature tools
• Contact center or call center experience
• College degree preferred but not required
• Bilingual skills a plus

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.