Plumbing Manager

Lead, Build, and Scale: Plumbing Manager in Manassas, VA - Big-Company Power with a True Small-Team Culture!

About the Company

At JPB Home Services Inc., we offer all the security, high-end resources, and stability of a large organization combined with the close-knit, supportive feel of a small company. Unlike private equity-backed rollups where employees can feel like numbers, JPB is a family-owned platform led by experienced tradespeople who understand the real work done in the field. Our President and leadership team maintain an open-door policy, know every employee by name, and actively invest in your personal and professional growth.We prioritize field technician well-being through fair rotations, guaranteed hours, and continuous licensing and skills development. When you join JPB, you get direct access to engaged leadership, a clear career path, and a team that genuinely advocates for your success.

About the Role

We are seeking a high-performing, growth-minded Plumbing Manager to lead our operational hub in Manassas, VA. In this critical leadership role, you will oversee residential plumbing field operations across our local operating brands, driving top-line revenue, managing departmental profitability, and coaching field technicians. As JPB continues its expansion across Northern Virginia and the broader DMV area, you will serve as a key operational leader—standardizing best-in-class workflows, expanding high-growth trade offerings (such as jetting, sewer work, and pipelining), and positioning our plumbing division for scalable, multi-location growth.

What's In It for You

• Competitive Base Salary: $110,000 - $125,000 per year (commensurate with experience).Performance Bonus & Profit Share:


• Uncapped quarterly performance bonus structure ($25,000 - $45,000 target annual payout) tied directly to departmental profit margins, revenue growth, and team retention.


• Licensing Bonus: Additional quarterly bonuses for holding an active Journeyman or Master Plumber license.


• On-Target Earnings (OTE): $135,000 - $170,000 total target cash.


• Comprehensive Benefits: Employer-sponsored Medical, Dental, and Vision coverage (100% employer-paid contribution option for employee).


• 401(k) Plan: Retirement savings plan with company match.


• Paid Time Off: Flexible PTO policy (3 weeks) plus Paid Company Holidays.


• Perks & Tools: Take-home company vehicle or monthly vehicle allowance ($750-$900/month) with fuel card, company phone, tablet/laptop, tuition/licensing support, and dedicated leadership development budget.

• Lead day-to-day residential plumbing field operations across the Manassas regional market, managing technician scheduling, dispatch flow, and productivity.


• Manage full departmental P&L accountability, controlling gross profit margins, optimizing labor ratios (targeting 18%-22%), and managing material costs.


• Coach, mentor, and support field technicians through regular 1-on-1s, field ride-alongs, technical guidance via phone/video, and structured skills training.


• Leverage ServiceTitan to manage dispatching, review operational metrics, track departmental KPIs, and standardize operational procedures.


• Drive expansion into specialized, high-margin trade capabilities including jetting, sewer repairs, and pipelining.


• Manage customer escalations with polish and diplomatic leadership, maintaining brand trust and keeping callback rates below 2.5%.Support field morale and technician retention by enforcing fair attic rotations, guaranteed hours, and a positive team atmosphere.

• Leadership Experience: 3 years of proven supervisory or operational management experience in residential plumbing service operations.


• Financial Acumen: Demonstrated capability managing departmental P&Ls, controlling labor and material expenses, and driving average ticket growth.


• Software Skills: Solid working knowledge and direct operational experience with ServiceTitan software.


• Industry Expertise: Strong background in residential service, replacement workflows, flat-rate pricing models, and dispatch optimization.


• Specialized Trade Knowledge (Preferred): Hands-on experience or technical familiarity with jetting, sewer operations, or pipelining is a strong plus.


• Licensing (Preferred): Active Virginia Journeyman or Master Plumber license (qualifies for quarterly licensing bonuses).

• Coach Mentality: An empathetic, employee-centric leader who supports technicians through mistakes, celebrates their wins, and helps them reach their personal and career milestones.


• Strong Communicator: Skilled at engaging field staff with clarity and empathy while managing homeowner customer service escalations with total professionalism.


• Growth Mindset: An ambitious operator excited by the prospect of building repeatable playbooks and scaling a single branch into a multi-location regional power.


• Accountable & Transparent: Operates with high integrity, transparency, and a strong commitment to team success.