What are the responsibilities and job description for the Senior Product Manager position at Trust In SODA?
Trust in SODA has partnered up with an exciting, high growth, Insure-tech business. They are building AI agents to automate manual tasks for the insurance industry. They started with voice, the hardest and most valuable channel in insurance and are now expanding into full workflow automation across sales, servicing, and claims.
Their long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance and eventually expanding into broader financial services.
About the Role
They are looking for a customer-facing Agent Product Manager to join their growing team. In this role, you’ll partner with enterprise clients to identify high-impact opportunities for AI adoption, design agent-based workflows, and oversee successful implementations. You’ll serve as the bridge between customer needs and the AI engineering team, ensuring our solutions deliver real business value.
What You’ll Do
- Identify & Prioritize Use Cases: Partner with strategic accounts to uncover efficiency gaps, automation opportunities, and high-value AI applications. Lead discovery sessions to map business needs.
- Facilitate Product Design Workshops: Co-create solutions with clients by running design workshops that transform business requirements into AI agent workflows.
- Define Requirements: Translate customer insights into clear, actionable requirements for their AI Agent Engineering team. Ensure alignment between business goals and technical delivery.
- Lead Implementations: Manage the full lifecycle of AI solution deployments, from planning to delivery. Oversee timelines, expectations, and success metrics while acting as the primary customer interface.
- Champion Customer Success: Ensure adoption, measure impact, and recommend optimizations in partnership with our AI Customer Success Managers.
What They Are Looking For
Must Have:
- Strong sense of ownership, urgency, and customer focus—thriving in an early-stage startup environment
- 3–5 years in customer-facing or hybrid tech roles (e.g., product management, customer success, implementation, strategy consulting, or solutions engineering)
- Proven ability to translate business requirements into technical specifications or product briefs
- Experience leading workshops and navigating ambiguous client needs
- Analytical thinker with excellent problem-solving skills
- Outstanding communication skills—able to influence both technical and business stakeholders
- Experience with enterprise SaaS implementation or deployment
Nice to Have:
- Familiarity with AI/ML products, automation platforms, or workflow optimization
- Background in insurance, fintech, or other regulated industries
- Knowledge of prompt engineering or agent-based AI systems
- Experience in product design, service design, or process design
Benefits
- Competitive salary plus equity options
- Flexible PTO
- 401(k) plan
- Comprehensive health, dental, and vision coverage
- Flexible work environment, including remote work options
- A collaborative, innovative culture where your impact is visible