What are the responsibilities and job description for the Product Operations Manager position at Truelite Trace Inc?
FleetUp is looking for an experienced Product Operations Manager to lead our growing Product Operations team. In this role, you will have a direct impact on the continued growth and success of our brand. As the Product Operations Manager, you will:
- Own the new product launch process across all departments with effective collaboration and communication
- Manage the product pricebook in Salesforce, Quickbooks and billing modules for all existing and new products and services
- Collaborate and coordinate with Sales, Marketing, hardware vendors, and Product Engineers for customer deployments and order fulfillments
- Streamline, automate and improve the efficiency of rebranding, initialization and shipping of enterprise level orders
- Own all of the IT components for account onboarding, device configuration and onboarding, automated billing, device usage and RMAs
- Collaborate with Marketing team to compile user guides, installation manuals, user manuals, and other collateral
- Collaborate with Product Technical Engineers for existing and new product introductions regularly
- Own the product retirement process with effective communication across all departments and successful removal of the product portfolio and pricebook
- Diagnose process issues and deploy process changes as needed to optimize
- Report out executive level product metric updates and continually establish and propose process improvements
- Work with Engineering to define workflows of the backoffice IT components for optimal usage and scale
- Monitor the usage of processes to onboard and configure existing and new products and identify any gaps and defects
- Gather feedback from all departments and work with Engineering to enhance the IT components
Knowledge/Skill Requirements:
- 5 years of Product Operation management experience
- Strong organizational skills with the ability to manage time
- Extremely well organized, focused and diligent toward executing processes
- Self-motivated and energetic advocate for continuous process improvement
- Must have demonstrated ability to succeed in fast paced, rapidly changing environments
- Ability to operate effortlessly in a demanding, cross-functional environment with diverse stakeholders
- Proficiency in using business tools such as MS Office, Salesforce, Quickbooks, and ERP SW
- Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships
- Collaborative work style and commitment to get the job done
- Commitment to high professional ethical standards in a diverse workplace