Client and Talent Experience Manager|Director

The Search Stops Here.®

True Talent Group (www.truetalentgroup.com)® connects best-in-class talent with jobs they love! We’re searching for a Client & Talent Experience Director to join our team

where relationships, experience, and five-star service come together. This is a full time role. You must live in the twin cities and be willing to travel to clients and talent. Is it you?

About the Role

The Client & Talent Experience Director is the heartbeat of the True Talent Group experience. This highly relationship-driven role blends client account management, talent engagement, and event leadership to create consistent, thoughtful, and memorable experiences for everyone we serve.

Your mission is to deliver a true 5 Star experience. one where clients feel confident, supported, and eager to partner with TTG again and again, and where talent feels valued, celebrated, and deeply connected to our community. You’ll balance warmth with accountability, proactively manage details and contracts, and build genuine relationships that drive long-term partnerships, referrals, and growth.

This role is ideal for someone who thrives at the intersection of people, precision, and purpose—and who believes experience is everything.

What You’ll Do

Client Experience & Account Management (40%)

• Own client onboarding and ongoing satisfaction, ensuring a seamless, welcoming experience
• Set expectations and establish communication cadences, including day 1, week 1, and month 1 check-ins
• Create, manage, and maintain contracts and Statements of Work (SOWs), including drafting, signatures, and documentation
• Proactively manage contract timelines, renewals, and extensions—initiating conversations at least 30 days in advance
• Build deep, long-term client relationships by understanding business goals, team dynamics, and staffing needs
• Serve as the primary point of contact, responding quickly and communicating clearly—good news and challenges alike
• Host regular check-ins and annual partnership reviews
• Identify and act on growth opportunities, including extensions, replacements, and new job requests
• Maintain a book of business with a CSAT score of 90%

Talent Experience & Engagement (40%)

• Partner closely with internal recruiters to ensure roles are filled quickly and thoughtfully with True Fit talent
• Lead talent onboarding and ongoing engagement, including structured check-ins and training on TTG systems and policies
• Monitor placement quality and ensure talent feels supported, informed, and valued
• Manage weekly timecards and sales tracking, ensuring timely submission, approvals, and accurate reporting
• Serve as a trusted point of contact for talent—balancing empathy with structure and clear expectations
• Celebrate birthdays, anniversaries, milestones, and wins through thoughtful recognition and gifting

Events & Community Engagement (20%)

• Plan and execute TTG events including Roundtables, employee meetings, celebrations, and Champion Experiences
• Manage event logistics end-to-end with strong attention to detail and brand experience
• Ensure events align with TTG’s values and experience standards
• Attend industry and community events as a TTG ambassador

What You Bring

• A strong understanding of marketing and creative roles, teams, and departments
• A relationship-first mindset with exceptional emotional intelligence
• High attention to detail and comfort managing contracts, calendars, people, and data simultaneously
• Confidence navigating direct or difficult conversations with clarity and professionalism
• Ability to balance boundaries while keeping client and talent needs front and center
• Natural alignment with a Blue/Green Insights style, with flexibility to lead decisively when needed
• A genuine passion for connection, celebration, and creating meaningful experiences

Apply Now

Strong salary of $80-100K and strong benefits program. If you want to be a part of a small and mighty growing team, love building relationships, sweating the details, and creating experiences people can’t stop talking about, we’d love to meet you. Apply today and help us deliver the five-star experience True Talent Group is known for at www.truetalentgroup.com today!

About True Talent Group

True Talent Group specializes in placing the best marketing, creative, and digital talent in the Twin Cities. We’re experts at connecting world-class talent with jobs they love.

Our clients span industries like retail, healthcare, finance, non-profit, food and beverage, legal, and more. We offer contract, contract-to-hire, consulting, and full-time placements.

We’re looking for talent who thrive in fast-paced environments, bring strong communication skills, take initiative, and love to grow.

Ready to make your next move? Let’s connect.