What are the responsibilities and job description for the Parts Manager position at True North Equipment?
Parts Manager- Mahnomen
The Parts Manager attracts, retains, and effectively engages department personnel while leading parts sales operations to deliver the highest level of internal and external customer satisfaction. This role is responsible for maximizing return on investment through parts sales onsite and on farm, employee coaching and development, inventory management, expense control, and continuous process improvement.
About True North Equipment
True North Equipment has been in business since 1949 and operates 10 locations with over 200 employees across North Dakota and Minnesota. Our employees are the key to our success and have helped us grow throughout the Red River Valley.
True to our Values…Driven by You!
It takes our entire team to make True North Equipment exceptional. We’re looking for individuals who are self-starters, hard workers, and eager to take on new challenges. We are committed to providing limitless opportunities for growth, development, and—most importantly—a fun, fast-paced and engaging work environment.
What You’ll Do
We Offer Competitive Pay And Industry-leading Benefits
True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
The Parts Manager attracts, retains, and effectively engages department personnel while leading parts sales operations to deliver the highest level of internal and external customer satisfaction. This role is responsible for maximizing return on investment through parts sales onsite and on farm, employee coaching and development, inventory management, expense control, and continuous process improvement.
About True North Equipment
True North Equipment has been in business since 1949 and operates 10 locations with over 200 employees across North Dakota and Minnesota. Our employees are the key to our success and have helped us grow throughout the Red River Valley.
True to our Values…Driven by You!
It takes our entire team to make True North Equipment exceptional. We’re looking for individuals who are self-starters, hard workers, and eager to take on new challenges. We are committed to providing limitless opportunities for growth, development, and—most importantly—a fun, fast-paced and engaging work environment.
What You’ll Do
- Lead daily sales operations through positive, professional relationships with team members, leadership, and support resources, fostering teamwork and exceptional customer service
- Recruit, hire, train, and develop department employees through ongoing coaching and performance management
- Execute the Parts Department marketing plan with guidance from the Corporate Parts Manager, monitoring progress to ensure achievement of departmental goals
- Establish, communicate, and maintain effective department processes that drive customer satisfaction and operational efficiency, and part sales
- Partner with the Corporate Parts Manager to develop and manage an annual budget aligned with dealership financial and operational goals
- Promote and merchandise parts and accessories in collaboration with other store locations
- Maintain an accurate and effective inventory control system, including physical inventory processes and counter procedures
- Oversee timely submission of parts warranty and return claims to maximize credits
- Maximize use of order discount programs to achieve stock order and margin goals
- Ensure all department tools, equipment, and vehicles are properly maintained and in good working condition
- Support customers and the team by assisting with counter sales and incoming phone calls as needed
- 2-4 years leadership experience
- Proven leadership ability with experience developing and motivating a team
- Strong communication skills with the ability to effectively interact with individuals and groups
- Proficiency with Microsoft Office and standard business systems
- Solid understanding of financial principles related to parts operations
- Ability to analyze data, interpret reports, and make informed decisions
- Strong customer service mindset and problem-solving ability
- Ability to work extended hours and weekends during peak seasons
- Business Degree or equivalent experience preferred
- Valid driver’s license with a clean motor vehicle record
- Off-season: Monday–Friday, 8:00 AM – 5:00 PM
- In-season: Monday–Friday, 7:30 AM – 5:30 PM & Rotational Saturdays: 7:30 AM – 12:00 PM with other parts team members
- After-hours on call support during peak seasons
We Offer Competitive Pay And Industry-leading Benefits
- Salary: $62,000-75,000 annually depending on parts and leadership experience
- Health Insurance: 100% single premium paid; 75% family coverage paid
- Dental & Vision: 50% premium paid of whatever plan you chose
- Disability & Life Insurance: 100% premium paid
- 401(k): Company match
- PTO/ESST: Starts accruing on your first day
- Paid Holidays: 7 holidays additional special days
- Training: On the job and ongoing
- Volunteer Time Off & Parental Leave or Paid Family Medical Leave
- And more!
True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
Salary : $62,000 - $75,000