What are the responsibilities and job description for the John Deere Diesel Mobile Technician position at True North Equipment?
Mobile Service Technician
The Mobile Service Technician independently performs advanced diagnostics, service repairs, and maintenance on customer and dealer-owned agricultural equipment. This role is primarily focused on in-field service, traveling to customer locations across the True North Equipment territory, while also supporting shop work as needed. This position serves as a key frontline representative of TNE, delivering timely, high-quality service directly to our customers.
True North Equipment has been serving customers since 1949, with 10 locations and over 200 employees across North Dakota and Minnesota.
Our success is built on our people and our commitment to delivering exceptional service:
True to our Values…Driven by You!
At True North Equipment, our Mobile Service Technicians play a critical role in customer uptime. We are committed to:
- Providing independence and ownership in your day-to-day work
- Equipping you with the tools and training to succeed in the field
- Offering a dynamic role with variety and customer interaction
- Supporting long-term career growth within TNE
What You’ll Do
- Perform advanced diagnostics, repairs, and maintenance on agricultural equipment and precision ag technology systems
- Perform work primarily in the field at customer locations, with the ability to also support in-shop work as needed
- Travel throughout the True North Equipment territory to support customers across multiple locations
- Operate a company-provided mobile service vehicle safely and effectively
- Serve as a trusted technical advisor and represent TNE professionally in front of customers
- Respond to service calls in a timely and efficient manner to support customer uptime
- Complete accurate work orders, documentation, and time tracking
- Account for all time, parts, and materials used in assigned work
- Maintain tools, service vehicle, and equipment in clean and working condition
- Follow all safety policies and OSHA regulations
- Maintain current knowledge of John Deere and competitive products
- Participate in Service EDUCATE and ongoing training programs
- Support customer clinics, training events, and internal initiatives as needed
- Work efficiently to meet productivity, quality, and customer satisfaction expectations
- Take directions from the Location Service Manager to prioritize work assignments, scheduling, and customer needs
What We’re Looking For
- 3–5 years of experience in diesel or agricultural equipment repair
- Strong diagnostic and troubleshooting skills across mechanical, electrical, and hydraulic systems
- Ability to work independently in a field environment with minimal supervision
- Experience with John Deere Service Advisor (preferred)
- Strong customer service and communication skills
- Strong organizational and time management skills
- High School Diploma or equivalent required; technical degree preferred
- Valid driver’s license with clean MVR
- Ability to obtain and retain a DOT medical card
- Ability to lift up to 75 lbs and perform physical work
Work Schedule
- Off-season: Monday–Friday, 8:00 AM – 5:00 PM
- In-season: Monday–Friday, 7:30 AM – 5:30 PM & Rotational Saturdays: 7:30 AM – 12:00 PM
- On-call rotation and extended hours during peak seasons
Total Rewards Package
We offer competitive pay, industry leading benefits, and career growth opportunities:
- Pay: $29–$49 /hour depending on years of John Deere experience
- Company Vehicle: Provided for mobile service responsibilities
- Health Insurance: 100% single premium paid; 75% family premium paid
- Dental & Vision: 50% premium paid
- Disability & Life Insurance: 100% premium paid
- 401(k): Company match
- PTO: Starts accruing on your first day
- Paid Holidays: 7 holidays additional special days
- Training: Ongoing John Deere and technical training
- Career Growth: Advancement opportunities within TNE
- Volunteer Time Off & Parental Leave or Paid Family Medical Leave
- And more!
All hires must pass a pre-employment background check and drug/alcohol screening.
True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.Salary : $29 - $49