What are the responsibilities and job description for the Service Advisor position at True North Equipment?
Impact Center Service Advisor
True North Equipment is seeking a dedicated Service Advisor to join our Impact Center team in Grand Forks, with additional support responsibilities for our Mahnomen and Northwood retail locations. In this in-person role, you will work closely with the Impact Center Operations Manager and Service Managers to streamline service operations, coordinate repair orders, support scheduling, and ensure efficient invoicing and customer communication across multiple locations.
You will help manage the entire work order process — from the initial customer inquiry through job completion and final billing — while maintaining accurate documentation and ensuring timely communication with internal teams and customers.
True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley.
True to our Values...Driven by You!
It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and eager to learn. We strive to provide limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!
Why Join True North Equipment?
The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day!
We Offer Competitive Pay And Industry-leading Benefits
True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
True North Equipment is seeking a dedicated Service Advisor to join our Impact Center team in Grand Forks, with additional support responsibilities for our Mahnomen and Northwood retail locations. In this in-person role, you will work closely with the Impact Center Operations Manager and Service Managers to streamline service operations, coordinate repair orders, support scheduling, and ensure efficient invoicing and customer communication across multiple locations.
You will help manage the entire work order process — from the initial customer inquiry through job completion and final billing — while maintaining accurate documentation and ensuring timely communication with internal teams and customers.
True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley.
True to our Values...Driven by You!
It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and eager to learn. We strive to provide limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!
Why Join True North Equipment?
- Be part of a team that values hard work, growth, and having fun along the way
- Opportunities for continuous learning, development, and career advancement
- Work alongside supportive leaders and teammates committed to your success
- Play a key role in supporting efficient service operations across multiple TNE locations
- Join a company with deep roots and a strong reputation serving customers since 1949
- Partner with the Impact Center Operations Manager and Service Managers to support accurate repair order processes
- Open and manage repair orders for multiple service departments as needed
- Invoice repair orders for the Impact Center while assisting Northwood and Mahnomen service operations as needed
- Efficiently utilize Service Delivery and other John Deere/True North Equipment systems to streamline the work order process from initiation to invoicing
- Support the enterprise Job Code/Expert Services process and assist with SVAP activity creation as needed
- Follow all John Deere partner guidelines, processes, and expectations
- May review and approve timesheets daily or bi-weekly for multiple locations
- Support effective Service Department processes to ensure internal and external customer satisfaction
- Provide scheduling support for technicians to minimize workflow gaps
- Contact customers regarding completed work, machine pickup, delivery, scheduling, and billing updates
- Maintain accurate customer machine inspection data and customer profiles
- Support internal and external customer inquiries while assisting the Operations Manager and Service Managers
- Maintain service department filing, records, and documentation
- Support outgoing trucking by ensuring units are cleaned, inspected, and marked complete prior to departure
- Partner with the centralized warranty team to ensure timely warranty submission and follow-up
- Learn and support the centralized warranty process during PTO coverage as needed
- Assist with technician scheduling and workload management through Service Delivery or JDSO
- Review repair orders for completeness and accuracy to ensure timely billing and reduced WIP
- Assist with tracking maintenance and service scheduling for shop vehicles as needed
- Ensure warranty parts are processed within the required timelines
- Maintain organization of tools, tool rooms, and equipment at the Impact Center
- Support safety compliance efforts and complete safety-related tasks as directed
- Maintain positive and professional relationships with peers, leadership, and customers
- Demonstrate a commitment to continuous improvement and process enhancement
- Maintain reliable attendance and support seasonal business demands
- Perform all other duties as assigned in a professional and efficient manner
- Background in agricultural equipment dealership operations preferred
- Familiarity with John Deere and competitive products preferred
- 2 years of customer service experience required
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Strong attention to detail and problem-solving abilities
- Ability to thrive in a fast-paced environment
- Team-oriented mindset with willingness to support wherever needed
- General understanding of mechanical and technical terminology preferred
- Proficiency in Microsoft Office and standard computer applications
- High School Diploma or equivalent experience required
- Valid Driver’s License with a clean MVR and the ability to operate company vehicles
- Must have valid work authorization and be able to work in the U.S. without sponsorship
- Position is classified as safety-sensitive and subject to the company's drug testing policy
- Monday–Friday, 8:00 AM – 5:00 PM
- Overtime opportunities if interested, rotational Saturdays during peak season: 7:30 AM – 12:00 PM to help support other locations
The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day!
We Offer Competitive Pay And Industry-leading Benefits
- Pay: $20-26 /hour, depending on years of John Deere or Agriculture setting, customer experience
- Health Insurance: 100% single premium paid; 75% family premium paid
- Dental & Vision: 50% premium paid
- Disability & Life Insurance: 100% premium paid
- 401(k): Company match
- PTO: Starts accruing on your first day
- Paid Holidays: 7 holidays additional special days
- Community Involvement: Paid Volunteer Time
- Training: On-the-job and ongoing professional development
- Parental Leave: Paid Leave for growing families
- And so much more!
True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
Salary : $20 - $26