Home Care Scheduling Coordinator (Bilingual: Spanish)

Salary: $22 - $24 per hourCompany Overview:Empowering Health, Enriching Lives: True Cares Enduring MissionAt True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow.Position title: Home Care Scheduling CoordinatorLocation: Full-time Monday-Friday 2pm - 10pm onsite in White Plains, NYPosition summary: The Home Care Staffing Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Cares policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities:Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchangeSuccessfully maintain a caseload of 90-115 patients ensuring they receive the best homecare serviceParticipate in departmental trainingsAssist the Team Lead with coverage and work with the team members with any staffing challengesCommunicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchangeVerify caregivers attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patients needs of careHandle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient statusCommunicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellationsMaintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers schedules and maintain a schedule of all services per monthVerify billed services against requested servicesMaintain patient confidentiality and privacy with dignity and respectParticipate in patient case conferences, in-service programs, exit interviews for caregivers and orientationManage phone calls in a supportive, reassuring manner for patients, families, physicians, and othersRequired Qualifications:High School diploma/ GED equivalentKnowledge of HHAeXchange is highly preferredBilingual Fluency in SpanishStrong interpersonal and communication skillsAble to deal with difficult or sensitive situations in person or on the phoneExcellent customer service having empathy and patience in working for elderly populationAble to multitask and work in an extremely fast paced environmentAbility to maintain a professional demeanor when handling issuesBenefits:Health, dental, and vision insurance401(k) with company matchPaid Vacation, Company Holidays, Sick Leave, and Floating HolidaysProfessional development opportunitiesMission-driven work in an innovative healthcare space

Salary : $22 - $24