What are the responsibilities and job description for the Care Coordinator (Bilingual: Spanish) position at True Care?
About Us:
Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado that provides caregivers who are fluent in English and Spanish. Our homemaker services help restore you or your loved one’s independence. Whether you are an older adult or living with a disability or brain injury, we are able to provide you with the services, care and attention needed to remain at home. Our services enable safety, security and freedom for individuals with support needs. We invite you to join a team where your passion for service is cherished and cultivated.
Our commitment extends beyond our clients. It's about building a place where you feel valued and supported, where your growth is our priority.
Why Join Andrea’s Angels?
As an employee, you'll engage in meaningful work that genuinely impacts the well-being of the elderly, disabled, and those recovering from injury and illness. Andrea's Angels isn't just a workplace; it's a place where your passion for helping others finds its true expression, allowing you to make a tangible difference in people's lives every day.
Click here to learn more about Andrea's Angels!
Job Summary:
Our Care Coordinator is responsible for introducing prospective clients to Andrea’s Angels and delivering world-class service and support to our clients and caregivers by coordinating home care service schedules that align with payer requirements and client needs.
Responsibilities:
- Assist in the supervision of all assigned clients and direct care staff.
- Document phone calls, emails etc. with client, case management and direct care staff
- Confer with the Senior Branch Manager and team on all client, personnel and service management needs
- Responsible for scheduling of clients and assigning personnel to clients based on client needs and individualized service plan
- Responsible for daily tracking of Electronic Visit Verification usage via our CRM
- Perform other duties as assigned by the Senior Branch Manager
- Project a professional attitude and maintain a positive rapport with all staff
- Assure the confidentiality of all client and proprietary information
- Revise Individualized Service Plan for appropriateness and application
- Review clients care through on-going communication with staff and coordination with other agencies
- Help resolve complaints made by clients and direct care staff, regarding care provided relating to services, personnel or policies and procedures
- Assist with training and annual in-service training of all staff
Qualifications:
- High School Diploma
- Bilingual in Spanish
- 1-year minimum experience in a medical office or home care agency
- Organization and Multitasking skills
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
Salary : $21 - $22