Medical Assistant/Receptionist

Medical Assistant – Bilingual (English/Spanish)

Department: Clinical & Front Office Operations

Reports To: Clinical Director / Office Manager

Employment Type: Full-Time

Location: 10918 Bentley St, Houston, TX 77093

POSITION SUMMARY

We are seeking a detail-oriented and compassionate Bilingual Medical Assistant to support both clinical and administrative functions at our clinic. This role serves as a key point of contact for our Spanish-speaking patient population and ensures smooth daily operations across front office and clinical settings.

KEY RESPONSIBILITIES

Clinical

· Perform phlebotomy and specimen collection following established protocols

· Prepare patients for examinations and assist providers during clinical visits

· Record and update patient vital signs, health histories, and chief complaints in the EHR

· Administer medications or injections as directed by licensed clinical staff

· Maintain cleanliness and stocking of exam rooms and clinical supply areas

Front Office & Patient Services

· Answer incoming phone calls professionally and route or resolve inquiries in a timely manner

· Schedule, confirm, and manage patient appointments using the practice management system

· Coordinate patient referrals, prior authorizations, and follow-up care

· Conduct patient outreach and care gap closures, particularly for chronic disease management

· Assist with insurance verification and registration as needed

Bilingual Patient Support

· Serve as a primary interpreter for Spanish-speaking patients during clinical visits and phone calls

· Translate written patient education materials and instructions as needed

· Bridge communication between clinical staff and patients to ensure informed consent and care understanding

QUALIFICATIONS

Required

· High school diploma or GED; Medical Assistant certificate or diploma from an accredited program

· Current phlebotomy certification or demonstrated phlebotomy competency

· Fluent in English and Spanish (spoken and written)

· Minimum 1 year of experience in a clinical or ambulatory care setting

· Proficiency with EHR systems (eClinicalWorks, Epic, or similar)

· Strong phone etiquette and customer service skills

Preferred

· CMA (AAMA), RMA, or NCMA certification

· Experience with chronic care management or care coordination programs

· Bilingual testing may be required

COMPETENCIES

· Patient-centered communication

· Ability to manage competing priorities in a fast-paced environment

· Attention to detail in documentation and clinical tasks

· Team collaboration and reliability

COMPENSATION

· Salary: Commensurate with experience

Pay: $13.00 - $16.00 per hour

Work Location: Hybrid remote in Houston, TX 77093

Salary : $13 - $16