Quality & Repair Technician

Location: Wheeling, WV

Department: Quality

Job Status: Non-Exempt, Full Time

Work Schedule: Monday ' Thursday, 5:00AM ' 3:30PM

Position Summary

The Quality & Repair Technician is a dual role that combines quality assurance with printer repair. This position is responsible for inspecting materials and products, maintaining quality records, supporting corrective processes, processing printer & cartridge returns, printer repairs on returns, and troubleshooting electronic and mechanical issues to ensure products meet established quality standards.

The role works closely with Production, Engineering, and Technical Support personnel to maintain product quality and resolve product issues.

Key Responsibilities

Quality Assurance

• Perform incoming, in-process, and final inspections of materials, components, sub-assemblies, and finished products, including non-impact printers, to verify compliance with established specifications and quality requirements.
• Document inspection, testing, and repair results and maintain accurate quality records.
• Operate inspection, testing, and measurement equipment, and perform calibration checks on electronic instruments.
• Assist in the development, implementation, and maintenance of inspection procedures and quality standards.
• Support investigations of nonconforming materials and products.
• Assist with corrective actions, root cause investigations, and continuous improvement initiatives.
• Support qualification and validation activities for new products, materials, and manufacturing processes.
• Collaborate with Quality, Production, and Engineering personnel to resolve quality-related issues.
• Maintain organization of quality inspection and testing areas.
  
  

Printer Repair & Technical Support

• Process RGAs (Return Goods Authorizations) and perform depot repairs on printers.
• Troubleshoot electronic and mechanical systems to determine the root cause of and remedy for product malfunctions.
• Troubleshoot manufacturing issues as they arise.
• Conduct routine engineering checks and detailed experimental testing.
  
  

Additional Responsibilities

• Support quality management system initiatives and compliance activities.
• Participate in departmental and cross-functional improvement projects.
• Perform other duties as assigned.
  
  

Qualifications

Technical Qualifications

• Knowledge of quality inspection methods, measurement techniques, and quality recordkeeping practices.
• Ability to read and interpret schematics, engineering drawings, specifications, and technical documentation.
• Strong mechanical and electronics aptitude, with the ability to troubleshoot electronic and electromechanical systems.
• Ability to operate inspection, testing, and calibration equipment.
• Strong math skills, including the ability to perform complex calculations.
• Proficiency with Microsoft Office applications, including Word and Excel.
  
  

Professional Qualifications

• Strong attention to detail and organizational skills.
• Ability to maintain files, documentation, and records in an orderly fashion.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently with minimal supervision and as part of a team.
• Commitment to quality, compliance, and continuous improvement.
  
  

Education & Experience

• High School Diploma or equivalent required.
• Two to five years of experience in quality assurance, inspection, electronics or printer repair, or a related field preferred.
• Manufacturing experience preferred.
• Training will focus on company-specific products and processes; candidates are expected to bring relevant prior experience and skills.
  
  

Physical Requirements & Working Conditions

• Indoor manufacturing/plant environment.
• Regular use of computers, inspection and test equipment, measuring devices, and hand tools.
• Ability to lift to 50 lbs. and push or pull up to 50 lbs.
• Overtime and schedule flexibility may be required to meet business needs.