What are the responsibilities and job description for the Customer Service Representative position at Trove Brands?
Company Description
Trove Brands is a privately-held house of brands including BlenderBottle®, Owala™, and Whiskware™. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.
Job Description
As a Customer Support Specialist, you’ll work closely with the customer service team, handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind, connected service using our connection model to build loyalty and foster impactful relationships with our customers.
What You’ll Do
- Connect via chat or email with roughly 70–100 customers daily.
- Provide primary phone support for Trove Brands.
- Find ways to engage in meaningful and impactful ways using our connection model.
- Engage in specialty assignments and project opportunities.
- Advocate for our customer – contributing to the customer voice.
Qualifications
We’re looking for individuals with a service mindset. These individuals will demonstrate the ability to anticipate and adapt language to better suit the needs of an individual customer and speak with empathy and care. A successful individual in this role will recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role.
Support Specialist Qualifications, Skills, and Abilities:
- Excellent written and verbal communication skills.
- Typing speed of 40–60 wpm with clarity.
- Able to perform focused, task-based work.
- Familiarity with helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.
Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.
Among the many benefits our team members enjoy are:
- Comprehensive medical, dental, and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
- Yoga studio
- Meditation/Nap room
- And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.