What are the responsibilities and job description for the Guest Experience Concierge - Front Desk Agent position at Troon?
The Oasis Club at ChampionsGate is excited to announce the exceptional career opportunity of Concierge. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
Key Responsibilities of the Concierge:
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Serves as a local information source for guests.
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Provides information about special events within the resort and the surrounding area.
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Maintains adequate supply of brochure rack items in a clean, well-organized manner.
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Answers all incoming calls to the guest service desk.
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Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
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Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
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Incorporates safe work practices in job performance.
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Performs other duties as required.
Minimum Qualifications for the Concierge:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
- Regular and reliable attendance.
- pen availability for days, nights, and weekends.
Extra Information:
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Must be able to work weekends & holidays