What are the responsibilities and job description for the Member Services Attendant position at Troon?
Red Ledges Golf Club, located in Heber City, UT, is pleased to announce an excellent career opportunity for a Member Services Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
This position reports directly to the Member Services Manager and works closely with the Director of Operations, the General Manager, and various Department Heads on a regular basis. The Member Services employee is a true go-getter and champion of excellent customer service. Acting as the first point of contact for the Club – this position is Red Ledges’ first impression on our members. Member Services is the brain of all Club operations, connecting one department to the other and members with their respective requests.
Responsibilities
Responsibilities
- Greeting members upon arrival.
- Greeting members and guests.
- Answering phones.
- Writing and responding to emails.
- Handling Deer Crest Club requests.
- Handling Red Ledges Rental Program stay requests.
- Seating members and guests in the restaurant.
- Assisting with member events.
- Maintain positive relations and rapport with members and guests.
- Listen to guests’ inquiries and complaints and deal with them responsibly and professionally.
- Helping Management with various tasks.
- Providing backup Public Area assistance as needed.
Qualifications
- Minimum of 1-2 years’ experience in a forward-facing customer service position.
- Prefer candidate to have experience in luxury hospitality or luxury environment.
- Exceptional service and communication skills.
- Highly organized and detail-oriented with an ability to multitask.
- Proficiency in information technology; Outlook, Microsoft platforms and willing to learn more.
- Flexible schedule, including nights, holidays, and weekends.
Physical Requirements
- Member Services is generally an administrative role.
- Duties may include extended periods of sitting, writing, and typing.
- During events, this position may require extended periods of standing and walking and increased amounts of bending and kneeling.
- This position may be required to lift and/or move up to 50 pounds.
The Perks
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Employment opportunities within Red Ledges Club as well as Troon Golf which includes world-class properties in more than 30 countries and 35 American states – Troon is the world’s leading luxury golf development, marketing, and club management company.
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401 (k) Retirement plan.
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Free golf at our Jack Nicklaus Signature 18-Hole Golf Course as well as the first-ever, Jack Nicklaus Golf Park.
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Free trail rides at our Equestrian Center.
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Team member recognition, where you are rewarded for your hard work.
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Employee bowling, team lunches, events, and parties.
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Referral program – get paid for bringing a friend to work with you.
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.