What are the responsibilities and job description for the Food & Beverage Manager position at Troon?
Hidden Valley Country Club is seeking an energetic, hospitality-driven Food & Beverage Manager to lead and oversee all food and beverage service operations throughout the Club. This hands-on leadership position is responsible for delivering exceptional member and guest experiences while managing multiple service outlets, driving operational excellence, and leading a high-performing team.
The Food & Beverage Manager will oversee daily operations of the Club's restaurant and bar, pool snack bar and pool bar, two on-course beverage carts, and all member dining and social events. This individual will work closely with the Executive Chef, Golf Operations team, and Club leadership to ensure a consistent, elevated hospitality experience across all outlets.
The ideal candidate is a highly organized, service-focused leader with experience managing multiple revenue centers in a private club, resort, hotel, or upscale hospitality environment.
Essential Duties & Responsibilities
Operations Leadership
Required
Hidden Valley Country Club is a member-owned private club with a proud tradition and an exciting future. Under Troon management, the Club is focused on elevating every aspect of the member experience through exceptional service, engaging programming, and continuous improvement.
This is an opportunity to join a passionate leadership team and play a key role in shaping the future of one of Northern Nevada's premier private clubs.
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.
The Food & Beverage Manager will oversee daily operations of the Club's restaurant and bar, pool snack bar and pool bar, two on-course beverage carts, and all member dining and social events. This individual will work closely with the Executive Chef, Golf Operations team, and Club leadership to ensure a consistent, elevated hospitality experience across all outlets.
The ideal candidate is a highly organized, service-focused leader with experience managing multiple revenue centers in a private club, resort, hotel, or upscale hospitality environment.
Essential Duties & Responsibilities
Operations Leadership
- Direct and oversee all front-of-house food and beverage operations.
- Manage the Club restaurant, bar, pool snack bar, pool bar, and beverage cart operations.
- Ensure all outlets operate in accordance with Troon and Hidden Valley Country Club service standards.
- Develop, implement, and maintain departmental Standard Operating Procedures (SOPs).
- Monitor service execution and continuously identify opportunities to improve the member experience.
- Ensure proper opening, closing, and cash handling procedures are consistently followed.
- Maintain a clean, safe, and professional work environment.
- Deliver exceptional hospitality and personalized service to members and guests.
- Foster a culture centered on service excellence, accountability, and teamwork.
- Address member concerns promptly and professionally.
- Maintain a visible presence throughout the Club during operating hours.
- Collaborate with Club leadership to enhance member programming and dining experiences.
- Lead execution of all Hidden Valley Country Club member events.
- Coordinate staffing, service plans, room setups, timelines, and operational logistics for Club events.
- Work closely with culinary and operational teams to ensure seamless event execution.
- Participate in planning and development of new dining and social experiences that drive member engagement.
- Recruit, train, coach, and develop front-of-house associates.
- Create and manage staff schedules based on business levels and labor budgets.
- Conduct regular performance coaching and associate evaluations.
- Foster a positive and productive team culture.
- Ensure compliance with all company policies, safety procedures, and service standards.
- Manage beverage inventory, ordering, receiving, and monthly inventory processes.
- Monitor labor costs, beverage costs, and operating expenses.
- Assist with budgeting and forecasting activities.
- Analyze operational performance and implement improvements where necessary.
- Ensure proper inventory controls are maintained across all outlets.
- Support month-end reporting and financial review processes.
Required
- Minimum 3-5 years of progressive Food & Beverage management experience.
- Experience managing multiple food and beverage outlets simultaneously.
- Strong leadership and team development skills.
- Proven ability to deliver high levels of hospitality and member satisfaction.
- Strong organizational, communication, and problem-solving abilities.
- Experience with inventory management and labor scheduling.
- Ability to thrive in a fast-paced, service-oriented environment.
- Proficient with Microsoft Office and POS systems.
- Private club, resort, hotel, or upscale restaurant experience.
- Troon, Club Essential, Jonas, Northstar, or similar hospitality software experience.
- Food safety certification and alcohol service certification.
- Experience leading member events, tournaments, and social programming.
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 50 pounds.
- Ability to work both indoors and outdoors in varying weather conditions.
- Ability to bend, stoop, reach, and perform physical tasks associated with food and beverage operations.
- This position requires a flexible schedule, including:
- Evenings
- Weekends
- Holidays
- Special events
- The Food & Beverage Manager is expected to be present during peak operating periods and major Club events.
Hidden Valley Country Club is a member-owned private club with a proud tradition and an exciting future. Under Troon management, the Club is focused on elevating every aspect of the member experience through exceptional service, engaging programming, and continuous improvement.
This is an opportunity to join a passionate leadership team and play a key role in shaping the future of one of Northern Nevada's premier private clubs.
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.