What are the responsibilities and job description for the Flex Customer Service Representative position at Triumph-HR?
Flex Customer Service Rep
Location: Walpole, MA
Employment Type: Full-time | On-site
Are you a customer-focused professional who thrives in fast-paced environments and brings both accuracy and approachability to your work? Join Walpole Co-operative Bank as a Flex Customer Service Representative and be part of a team that values trust, community, and outstanding service.
We’re a local, independent bank with over a century of history serving the Walpole community. In this dynamic, customer-facing role, you’ll assist with everything from processing daily transactions to opening accounts and resolving customer questions—making you a key part of our branch team.
What You’ll Do:
As a Flex Customer Service Representative I, you’ll support branch operations by delivering a wide range of services to customers, from handling transactions to assisting with more complex banking needs. Your responsibilities will include:
- Greeting customers and completing transactions such as deposits, withdrawals, payments, check cashing, and more
- Opening and maintaining customer accounts, including account documentation and disclosures
- Assisting with account needs such as debit card orders, wire transfers, matured CDs or IRAs, and general account inquiries
- Responding to phone and in-person inquiries with professionalism and care
- Supporting operational tasks like balancing your cash drawer, ATM/recycler maintenance, night drop processing, and safe deposit access
- Researching and resolving customer issues promptly and effectively
- Approving transactions for Tellers within set limits
- Upholding all Bank policies, procedures, and compliance standards—including Bank Secrecy Act and security requirements
- Collaborating with branch team members to ensure smooth daily operations and a positive customer experience
What You Bring:
- A high school diploma or equivalent
- 1 year of banking experience preferred
- Excellent communication skills and a strong customer-first mindset
- Ability to manage multiple responsibilities while staying organized and accurate
- Attention to detail and strong problem-solving skills
- Professional and collaborative approach to working with customers and teammates
- Proficiency with Microsoft Office and the ability to learn banking systems and technologies
- Commitment to following policies and maintaining confidentiality
- Willingness to work Saturdays as part of your regular schedule
- Interest in representing the Bank positively within the community
What Sets Walpole Co-operative Bank Apart:
We offer a supportive, team-oriented culture where your contributions matter—and we back that up with benefits like:
- Weekly pay - $24.55 - $29.65 based on experience.
- 80% employer-paid health, dental, and vision insurance – plus access to FSA and HRA programs to help cover your out-of-pocket costs
- To help with healthcare costs, the Bank contributes the first 50% of your annual deductible on the medical plan
- Exceptional retirement benefits – for every $1 you contribute to your 401(k), the Bank contributes $2 (up to plan limits) plus we offer a fully paid pension plan
- Generous paid time off
- Up to $7,000 annually in tuition reimbursement to support your career goals
- 100% paid life insurance and more
About Us:
Walpole Co-operative Bank is proud to serve our local community with care and integrity. We are a high-performing, financially sound institution where employees are valued and supported. Learn more about us at www.walpolecoop.com.
Ready to Apply?
If you’re looking for a meaningful role in a friendly, professional environment, please apply!
Walpole Co-operative Bank is an equal opportunity employer.