Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Weymouth, MA

At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right. 

If you’re ready for a company that keeps you busy and appreciates what you bring to the table, let’s talk. 

Job Description 

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of. 

Job Duties 

Answer incoming calls and provide a professional, friendly customer experience 

Schedule service appointments and gather accurate customer information 

Listen to customer concerns and ask the right questions to understand their needs 

Handle multiple calls, tasks, and priorities in a fast-paced environment 

Follow up with customers as needed 

Identify opportunities for additional services and maintenance plans 

Enter and maintain accurate customer information in company systems 

Communicate with dispatchers, technicians, and other team members 

Handle customer concerns calmly and professionally 

Assist with administrative tasks and special projects as needed 

Skills & Experience 

1 years of customer service and/or call center required

Home Services experience preferred 

Excellent phone presence and communication skills 

Strong organization and attention to detail 

Ability to multitask and prioritize in a busy environment 

Comfortable handling upset or frustrated customers 

Basic computer proficiency and ability to learn new software quickly 

Microsoft Office knowledge required

Strong written communication skills 

Dependable, positive, and team-oriented 

Service Titan/Booking software experience is a plus 

What Success Looks Like 

Shows up ready to work and follows through on commitments 

Takes pride in quality work and attention to detail 

Communicates clearly with customers and teammates 

Works safely and follows established processes 

Takes ownership, solves problems, and is willing to keep learning 

Benefits 

Medical, dental, and vision insurance 

401(k) with company match 

Paid time off and paid holidays 

Company-paid life and disability insurance 

Paid training and professional development 

Opportunities for career growth and advancement 

Pay

$24-25/hr

#SG&A

Salary : $24 - $25