Desktop/Helpdesk Specialist

Location: Onsite – Amarillo, TX

Employment Type: Full-Time, W2 Contract

Ready to be the hands-on IT expert people rely on every day?

Trissential is hiring a Desktop/Helpdesk Specialist to join our client’s onsite IT support team in Amarillo, TX . This is a highly visible, fast-paced, and physical role where you’ll be the go-to person keeping devices, systems, and end users productive. If you enjoy deskside support, working with hardware, and being active throughout your day, this role was built for you.

What’s In It for You?

• Hands-On Impact – You’ll work directly with end users, devices, and field teams every day
• Stable Schedule – Consistent daytime hours with no overnight or on-call work
• Variety in Your Day – Deskside support, walk-up requests, imaging, inventory, and local site visits
• Team Environment – Collaborate with a close-knit onsite support team that cross-trains and supports one another
• Career Continuity – Work with enterprise tools and environments that strengthen your long-term IT career
  
  

Your Role & Responsibilities

• Provide onsite deskside IT support including device imaging, configuration, deployment, and refreshes
• Respond to incident and request tickets routed through ServiceNow
• Prepare and stage laptops, desktops, and field devices proactively throughout the day
• Support walk-up requests at onsite service centers
• Perform hands-on troubleshooting for hardware, software, and connectivity issues
• Assist with inventory management, asset tracking, and device counts
• Travel locally to support multiple client locations as needed
• Maintain a schedule-driven workflow aligned to appointments and operational needs
  
  

Skills & Experience You Should Possess

• 5–7 years of experience in helpdesk, deskside, or field support roles (flexible for strong candidates)
• Strong customer service and communication skills in an internal-facing environment
• Hands-on experience imaging, configuring, and deploying end-user devices
• Solid time management skills in a structured, schedule-driven role
• Ability to perform physical, onsite work throughout the day
  
  

Bonus Points If You Have

• Experience with SCCM and/or Microsoft Intune
• Prior ServiceNow ticketing experience
• iOS device support experience (preferred due to upcoming field device transitions)
• Experience supporting multiple locations or field-based users
  
  

Education & Certifications You Need

• High school diploma or equivalent required
• Relevant IT certifications (CompTIA A , ITIL, Microsoft) are a plus but not required
  
  

What We Offer

At Trissential, we believe in flexibility, transparency, and supporting your career growth while you deliver meaningful impact for our clients.

• Competitive Compensation –$25–$35 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Offers paid time away from work
• Stable, Full-Time Onsite Role – Monday–Friday, 7:00 AM – 4:00 PM
• Exposure to Enterprise IT Tools and Processes
• Supportive, collaborative team culture
  
  

This role is open only to candidates authorized to work in the United States.

Ready to be part of something hands-on and impactful?

Apply today and bring your deskside expertise to a role where your skills are seen, valued, and relied on every day with Trissential.