Helpdesk Specialist

Helpdesk Specialist II (Deskside Support)

Location: 4703 Parkside Drive Amarillo TX 79109
Schedule: Full-time, onsite (Monday–Friday, 7:00 AM – 4:00 PM)
Contract Duration: 12 months (potential extension)

Position Overview

We are seeking a hands-on Helpdesk Specialist II to provide deskside IT support for internal employees across multiple locations. This role focuses on device deployment, troubleshooting, and end-user support in a fast-paced, service-driven environment. The ideal candidate is customer-focused, technically proficient, and comfortable with physical, on-site work.

Key Responsibilities

• Provide deskside support including imaging, configuration, deployment, and refresh of laptops, desktops, and field devices

• Manage and resolve incident and service request tickets through ServiceNow

• Support walk-up IT requests and scheduled user appointments

• Perform proactive device preparation and staging throughout the day

• Assist with inventory tracking, audits, and asset management

• Troubleshoot hardware, software, and connectivity issues onsite

• Travel locally to support multiple company locations as needed

Required Qualifications

• 5–7 years of helpdesk or deskside support experience (flexible for strong candidates)

• Proven experience imaging and configuring devices

• Strong customer service, communication, and problem-solving skills

• Experience with endpoint management tools such as Microsoft SCCM and Microsoft Intune (preferred)

• Familiarity with ServiceNow or similar ticketing systems

• Knowledge of iOS devices (preferred)

• Prior field or onsite support experience required

Work Environment

• Fully onsite role; remote work is not available

• Collaborative team environment with cross-training opportunities between deskside and field support

• Internal-facing support (no external customers)

• Team includes approximately 10 technicians across two locations

Physical & Travel Requirements

• Ability to lift up to 50 lbs

• Valid driver’s license and reliable transportation required

• Local travel between sites as needed (expenses reimbursed)

Ideal Candidate Profile

• Customer-first mindset with strong interpersonal skills

• Positive attitude and accountability for issue resolution

• Strong troubleshooting and critical thinking abilities

• Adaptable in a fast-paced, changing environment

Training & Onboarding

• Ramp-up period of approximately 1–2 months

• Initial training on internal systems, tools, and processes

• Ongoing mentorship from senior technicians and team leads

Interview Process

• Microsoft Teams video interview

• Panel format (3–5 interviewers)

• Behavioral-based questions

The closing date for applications for this job posting is 6/5/2026.

Should you require any accommodations in responding to this job posting or at any stage during the application process, kindly e-mail : xcelenergyprogramoffice@magnitglobal.com