Medical Front Desk Receptionist

Pay: From $17.00 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM (8-hour shift)

Job Type: Full-Time

Location: Broken Arrow, OK

Medical Front Desk Receptionist – Must-Have Requirements

• High school diploma or equivalent.
• Minimum of one year of medical front desk, medical office, or healthcare customer service experience.
• Strong computer and data entry skills.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain accuracy in a fast-paced medical office.
• Dependable attendance and punctuality.
• Ability to provide exceptional customer service while maintaining patient confidentiality.
• Knowledge of medical insurance verification and collecting patient co-pays is preferred.
• Familiarity with ICD-10 and CPT coding is a plus.

Medical Front Desk Receptionist – Position Summary

We are seeking a friendly, professional, and dependable Medical Front Desk Receptionist to join a busy healthcare team in Broken Arrow. This position is responsible for creating a welcoming experience for patients while ensuring the daily flow of the clinic runs efficiently. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced medical office environment.

Medical Front Desk Receptionist – Essential Duties & Responsibilities

• Welcome patients and visitors in person and by telephone while providing outstanding customer service.
• Schedule patient appointments to maximize provider efficiency and patient satisfaction.
• Prepare daily provider schedules and assist with maintaining patient flow throughout the day.
• Communicate appointment delays and scheduling changes to patients and providers as needed.
• Verify insurance eligibility and benefits prior to appointments.
• Collect patient co-pays and process payments accurately.
• Answer incoming calls and direct inquiries to the appropriate team members.
• Maintain accurate patient information within the electronic medical record system.
• Assist clinical and administrative staff with daily office responsibilities as needed.
• Follow all office policies, procedures, and HIPAA regulations.
• Build positive relationships with patients, families, providers, referral sources, and healthcare team members.

Medical Front Desk Receptionist – Qualifications

• High school diploma or equivalent required.
• At least one year of experience in a medical office or healthcare setting preferred.
• Experience with insurance verification and patient registration preferred.
• Knowledge of ICD-10 and CPT coding is beneficial.
• Strong attention to detail and organizational skills.
• Proficiency with computers and electronic medical record systems.
• Ability to work independently and collaboratively in a team environment.
• Excellent customer service, communication, and interpersonal skills.
• Ability to remain calm and professional in a busy, high-volume medical office.

Medical Front Desk Receptionist – Physical Requirements

• Work in a fast-paced clinical environment with frequent interaction with patients and staff.
• Sit, stand, and walk throughout the workday.
• Perform repetitive computer and telephone tasks.
• Occasional evening or weekend hours may be required based on business needs.
• Potential exposure to communicable illnesses and other conditions common to a medical office.

Medical Front Desk Receptionist – Benefits

• Starting pay of $17.00 per hour
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

* Transmit correspondence or medical records by mail, e-mail, or fax.
* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
* Complete insurance or other claim forms.
* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
* Answer telephones and direct calls to appropriate staff.