What are the responsibilities and job description for the Bilingual Medical Receptionist position at Trinity Employment Specialists?
Bilingual Medical Front Desk Specialist – Mental Health Clinic | Oklahoma
Pay: Competitive – $18/hour
Schedule: Full-Time | Day Shift | Clinic Hours
Job Type: In-Person | Front Office | Healthcare Support
Front Desk Specialist – Must-Have Requirements
- High School Diploma or equivalent required
- Bilingual (English/Spanish) required
- Minimum 1 year healthcare or medical office experience (within last 3 years)
- Experience with direct patient interaction required
- Ability to type at least 30 WPM
- Strong computer and data entry skills
- Experience with multi-line phone systems
- Ability to maintain confidentiality (HIPAA compliant environments)
- Professional communication and customer service skills
Position Summary
We are seeking a personable and professional Bilingual Front Desk Specialist to support a leading community mental health organization. This role provides front office and telephone support, client engagement, and administrative assistance in a fast-paced behavioral health environment serving individuals and families in need of mental health and addiction services. The ideal candidate will be comfortable communicating effectively in both English and Spanish to support a diverse patient population.
Essential Duties & Responsibilities
- Manage multi-line phone system and direct calls appropriately
- Perform front desk operations including check-in and check-out
- Greet and assist clients, families, and visitors in a professional and welcoming manner
- Support client intake and general administrative tasks
- Maintain accurate records and perform detailed data entry
- Provide excellent customer service in high-stress situations
- Assist with scheduling and coordination of services
- Maintain confidentiality of all patient and agency information
- Support communication between staff, clients, and providers
- Communicate effectively with Spanish-speaking patients and families
Additional Qualifications
- Experience working with behavioral health or high-need populations preferred
- Ability to work with agitated, mentally ill, or substance-using individuals
- Strong listening and communication skills
- Ability to remain calm and professional under pressure
- Strong organizational skills and attention to detail
- Ability to build positive working relationships with staff and clients
#med
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* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
* Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
* Schedule appointments and maintain and update appointment calendars.
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
* Hear and resolve complaints from customers or the public.
* File and maintain records.
* Receive payment and record receipts for services.
* Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
* Transmit information or documents to customers, using computer, mail, or facsimile machine.
* Analyze data to determine answers to questions from customers or members of the public.
* Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
* Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
* Keep a current record of staff members' whereabouts and availability.
* Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.