Patient Account Rep

Patient Account Representative

?? Tulsa, OK

?? $18.00 – $20.00/hour (based on experience)

?? Monday – Friday | 7:30 AM – 4:00 PM

(30-minute lunch two 15-minute breaks)

Position Overview

We are seeking a detail-oriented and customer-focused Patient Account Representative to join our team in Tulsa. This role is responsible for managing insurance claims follow-up, patient account resolution, and high-volume outbound patient communication. The ideal candidate will have strong knowledge of medical insurance processes, excellent communication skills, and the ability to handle a fast-paced workload.

Key Responsibilities

Insurance & Claims Management

• Handle insurance claims and follow-up for:
• VA Optum, Tricare, Champus, ChampVA, and other military plans
• Indian Health Services (IHS) claims
• Assist with overflow Blue Cross Blue Shield claims as needed
• Investigate and resolve claim issues to ensure timely reimbursement

Patient Account Support

• Manage returned patient mail by researching and updating accurate contact information
• Maintain accurate patient account records and documentation

Patient Communication

• Conduct high-volume outbound calls (50–75 calls per day) to patients
• Assist patients with setting up payment arrangements and budget plans
• Process inbound and outbound credit card payments
• Provide professional, empathetic customer service while resolving account inquiries

Qualifications

• Prior experience in medical billing, insurance follow-up, or patient accounts preferred
• Knowledge of government and commercial insurance plans (VA, Tricare, BCBS, etc.) strongly preferred
• Strong communication and customer service skills
• Ability to manage high call volumes and multitask efficiently
• Detail-oriented with strong problem-solving skills
• Bilingual (Spanish) is a plus, but not required

Why Join Us?

• Stable Monday–Friday schedule with no weekends
• Team-oriented environment
• Opportunity to grow within a healthcare organization
• Competitive pay based on experience

#HP

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* Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
* Verify accuracy of billing data and revise any errors.
* Resolve discrepancies in accounting records.
* Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
* Operate typing, adding, calculating, or billing machines.
* Post stop-payment notices to prevent payment of protested checks.
* Verify signatures and required information on checks.
* Keep records of invoices and support documents.
* Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
* Contact customers to obtain or relay account information.
* Route statements for mailing or over-the-counter delivery to customers.
* Monitor equipment to ensure proper operation.
* Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
* Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
* Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
* Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
* Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
* Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
* Create billing documents, shipping labels, credit memorandums, or credit forms.
* Answer inquiries regarding rates, routing, or procedures.
* Review compiled data on operating costs and revenues to set rates.
* Estimate market value of products or services.
* Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
* Take orders for imprinted checks.