Medical Front Office

Job Title: Medical Front Office Assistant / Scheduler

Location: Oklahoma City, OK

Clinic Type: Thriving and Established Specialty Clinic

Schedule: Monday to Friday, 8:30 AM to 5:00 PM

Hours: 30 per week

Pay Rate: $18 to $20 per hour, based on experience

Position Overview:

We are seeking a friendly, organized, and detail-oriented Medical Front Office Assistant / Scheduler to join our team at a busy and well-established outpatient clinic. This role serves as the primary scheduling coordinator while also supporting front office operations to ensure a smooth and welcoming patient experience from check-in through check-out.

Key Responsibilities:

• Serve as the primary scheduler for all patient appointments, including hospital discharge follow-ups
• Maintain provider schedules up to one month in advance
• Coordinate appointment rescheduling for providers as needed
• Contact new patients to confirm upcoming appointments
• Greet and check in patients in a professional and courteous manner
• Answer and manage inbound and outbound calls, addressing patient inquiries
• Verify insurance and collect copays when applicable
• Update patient information in the EPIC electronic medical record system
• Coordinate referrals and authorizations
• Float to front office areas such as check-in and check-out when needed
• Collaborate with staff to ensure efficient daily operations

Financial and Operational Responsibilities:

• Follow office procedures to support efficiency and cost-effective operations
• Ensure proper approvals for any applicable expenses

Customer Service Expectations:

• Provide a positive, professional, and patient-focused experience at all times
• Communicate clearly with patients, staff, and providers
• Maintain strict confidentiality of patient and clinic information

Qualifications:

• High School Diploma or equivalent
• 2 to 4 years of experience in a medical office setting required
• Previous front office, scheduling, or administrative experience preferred
• EPIC experience is required

Skills and Competencies:

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Scheduling, coordination, and problem-solving abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to follow written and verbal instructions accurately
• Strong attention to detail, accuracy, and productivity

Physical Requirements:

• Frequent sitting, typing, and phone use
• Occasional standing, walking, bending, and reaching
• Ability to lift up to 25 pounds as needed
• Visual ability for computer work and patient interaction

Work Environment:

• Indoor, climate-controlled medical office
• Moderate noise level with frequent interaction with patients and staff
• Possible exposure to medical environments and related conditions

Why Join Us?

• Join a respected and growing outpatient clinic
• Consistent weekday schedule with no weekends or evenings
• Supportive team environment with opportunities for growth
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* Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

* Answer telephones and direct calls to appropriate staff.

* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

* Complete insurance or other claim forms.

* Transmit correspondence or medical records by mail, e-mail, or fax.

* Maintain medical records, technical library, or correspondence files.

* Receive and route messages or documents, such as laboratory results, to appropriate staff.

* Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

* Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

* Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

* Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

* Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.

* Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

* Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

* Arrange hospital admissions for patients.

* Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.