What are the responsibilities and job description for the Medical Collections Specialist position at Trinity Employment Specialists?
Medical Collections Specialist – Surgical Clinic | Tulsa, OK
Pay: $19–$21/hour
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Job Type: Full-Time | In-Person
Position Overview
We are seeking a detail-oriented and professional Medical Collections Specialist to join a busy surgical clinic in Tulsa. This role is responsible for managing outstanding patient balances, working with insurance companies, and ensuring timely and accurate collections while maintaining excellent patient relations.
Key Responsibilities
- Follow up on outstanding patient balances and insurance claims
- Contact patients regarding overdue accounts and establish payment arrangements
- Verify insurance information and review Explanation of Benefits (EOBs)
- Work denied or underpaid claims and submit appeals as needed
- Collaborate with billing and front office teams to resolve discrepancies
- Maintain accurate documentation of all collection activities in EMR systems
- Ensure compliance with HIPAA and all applicable healthcare regulations
- Provide professional and empathetic customer service during all patient interactions
Qualifications
- Minimum 1–2 years of medical collections or healthcare revenue cycle experience
- Experience with surgical or specialty clinic billing preferred
- Strong understanding of insurance processes, EOBs, and claim denials
- Familiarity with EMR/EHR systems and Microsoft Office
- Excellent communication and negotiation skills
- Strong attention to detail and ability to manage multiple accounts efficiently
Preferred Skills
- Experience with high-volume collections environments
- Knowledge of CPT/ICD-10 coding basics
- Ability to work independently and meet collection goals
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At least 1-2 years of medical collections experience
* Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
* Record information about financial status of customers and status of collection efforts.
* Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
* Locate and monitor overdue accounts, using computers and a variety of automated systems.
* Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
* Advise customers of necessary actions and strategies for debt repayment.
* Answer customer questions regarding problems with their accounts.
* Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
* Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
* Receive payments and post amounts paid to customer accounts.
* Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
* Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
* Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
* Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
* Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
* Negotiate credit extensions when necessary.