Front Desk & Sales Coordinator

Pay: $17.00–$21.00 per hour (DOE)

Job Type: Full-Time

Department: Office & Dispatch

Reports To: Office/Dispatch Manager

Position Overview

We are seeking a highly organized, customer-focused Front Desk & Sales Coordinator to serve as the first point of contact for our customers while supporting daily office operations. This position plays a vital role in creating an exceptional customer experience, coordinating storm shelter sales and installations, assisting with dispatch operations, and providing administrative support to ensure the office runs efficiently.

The ideal candidate is friendly, detail-oriented, able to multitask in a fast-paced environment, and comfortable balancing customer service, scheduling, sales support, and administrative responsibilities.

Essential Responsibilities

Front Desk & Customer Service

• Welcome customers and visitors in a friendly and professional manner.
• Answer questions, provide information, and assist customers with scheduling and service inquiries.
• Process customer payments in person and over the phone.
• Maintain a clean, organized, and professional reception area.
• Deliver exceptional customer service with every interaction.

Storm Shelter Sales & Installation Coordination

• Serve as the primary coordinator for storm shelter sales.
• Educate customers on available products, pricing, and installation options.
• Schedule installations and maintain an organized installation calendar.
• Coordinate with customers, installers, and vendors to ensure projects stay on schedule.
• Follow up with customers throughout the sales and installation process.
• Maintain accurate records of permits, documentation, and installation timelines.

Phone & Office Communication

• Answer inbound calls promptly and professionally.
• Make outbound calls for scheduling, appointment confirmations, customer follow-ups, and updates.
• Route calls to the appropriate departments when necessary.
• Document customer interactions and job updates within the company CRM.

Administrative Support

• Enter and maintain accurate customer information, job notes, and documentation.
• Assist with filing, scanning, data entry, and general office organization.
• Process payments accurately and maintain proper documentation.
• Assist with renewing tags and registrations for company vehicles, trailers, and equipment.
• Support dispatch operations as directed.

Office & Dispatch Support

• Serve as the primary administrative assistant to the Office/Dispatch Manager.
• Assist with scheduling technicians and coordinating daily workflow.
• Provide backup dispatch support during busy periods.
• Complete assigned projects accurately and in a timely manner.
• Help ensure smooth communication between customers, office staff, and field technicians.

Qualifications

Required

• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable discussing products and assisting customers with purchasing decisions.
• Strong computer skills, including Microsoft Office and CRM software.
• High attention to detail and accuracy.
• Dependable, punctual, and self-motivated.
• Professional demeanor with customers and team members.

Preferred

• Previous front desk, administrative, customer service, or dispatch experience.
• Experience in home services, construction, HVAC, plumbing, electrical, or similar industries.
• Experience coordinating schedules or installations.
• Familiarity with permitting or storm shelter installations is a plus but not required.

What We're Looking For

We're looking for someone who enjoys helping customers, thrives in a busy office environment, and takes pride in staying organized. The ideal candidate is proactive, dependable, and willing to jump in wherever needed to help the team succeed.

Performance Expectations

• Deliver outstanding customer service with every interaction.
• Maintain accurate scheduling for storm shelter installations and office appointments.
• Ensure customer records, payments, and documentation are complete and accurate.
• Support dispatch and office operations with minimal supervision.
• Communicate professionally with customers, vendors, installers, and coworkers.
• Contribute to an organized, efficient, and positive office environment.

Benefits

• Competitive hourly pay based on experience
• Paid time off
• Opportunities for growth and advancement
• Supportive team environment
• Stable, full-time employment

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* Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
* Answer telephones, direct calls, and take messages.
* Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
* Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
* Compile, copy, sort, and file records of office activities, business transactions, and other activities.
* Review files, records, and other documents to obtain information to respond to requests.
* Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
* Compute, record, and proofread data and other information, such as records or reports.
* Complete work schedules, manage calendars, and arrange appointments.